Vickie Palmer
Nixa
Summary
Dedicated receptionist with strong customer service and communication skills. Proven ability to manage multi-line phone systems and coordinate appointments efficiently.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Receptionist
RMMC
Springfield
01.2021 - 04.2025
- Greeted and welcomed visitors, ensuring a positive first impression.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Scheduled appointments and meetings, coordinating calendars for staff members.
- Maintained organized front desk area, creating a professional environment.
- Processed incoming and outgoing mail, ensuring timely distribution to departments.
- Handled customer inquiries, providing information and resolving issues promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments and meetings for management team.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Education
High School Diploma -
Highland Park High School
Topeka KS05-1972
Skills
- Multi-line phone management
- Appointment scheduling
- Customer service
- Data entry
- Document preparation
- Front desk operations
- Calendar management
- Conflict resolution
- Effective communication
Certification
Certified Leadership Facilitator for Zenger Miller
Affiliations
Volunteer Member of Connect Team for Kings Ozark Church
References
References available upon request.
Timeline
Receptionist
RMMC
01.2021 - 04.2025
High School Diploma -
Highland Park High School