Vicki Cross
St Louis
Summary
Triage Nurse at Duly Health and Care with proven expertise in patient assessment and clinical judgment. Successfully implemented quality improvement initiatives, enhancing care standards and patient outcomes. Adept at collaborating with healthcare teams and utilizing Epic for clinical documentation, ensuring seamless communication and care continuity.
Knowledgeable, with background in managing patient assessments and prioritizing care. Proven track record of effectively coordinating with healthcare teams and ensuring timely interventions. Demonstrated ability in critical thinking and patient communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Triage Nurse
Duly Health and Care
03.2017 - 07.2025
- Assessed patients' conditions to prioritize care based on urgency and severity.
- Collaborated with healthcare teams to ensure effective communication regarding patient needs.
- Documented patient information accurately in electronic health records for seamless care continuity.
- Provided education and support to patients and families on treatment plans and health resources.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Assisted with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.
Home Health Nurse Manger
RN4 Kids
01.2010 - 03.2017
- Administered medications and monitored vital signs to ensure patient health and safety.
- Developed personalized care plans based on individual patient needs and medical histories.
- Collaborated with healthcare teams to coordinate comprehensive patient care services.
- Educated patients and families on disease management, medication adherence, and preventative measures.
- Implemented quality improvement initiatives to streamline operations and elevate care standards.
- Conducted assessments to evaluate patient progress, adjusting care plans as necessary for optimal results.
- Facilitated smooth transitions from hospital discharge to home-based care by coordinating necessary resources and support systems.
- Managed patient medical records accurately and confidentially, ensuring compliance with HIPAA regulations.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Education
Associate of Science - Nursing
St. Louis Community College
St Louis, MO05-2005
Skills
- Triage
- Prescription refills
- Clinical judgment
- Patient assessment
- Problem-solving
- Teamwork and collaboration
- Time management
- Excellent communication
- Critical thinking
- Clinical documentation
- Epic
- Microsoft Teams
Certification
- Licensed RN
Timeline
Triage Nurse
Duly Health and Care
03.2017 - 07.2025
Home Health Nurse Manger
RN4 Kids
01.2010 - 03.2017
Associate of Science - Nursing
St. Louis Community College
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