Veronica L. Stovall
St. Louis
Summary
Driven and detail-oriented with a strong background in documentation management at GC Services. Excelled in account reconciliation and maintaining legal compliance, demonstrating exceptional multitasking abilities and clear communication. Achieved remarkable accuracy in customer account management. Self-motivated with a willingness to learn. Ready to contribute to team success and tackle new challenges and organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Recovery Analyst
GC Services
09.2022 - 12.2024
- Responsible for overseeing the accuracy of information entered into company database in accordance to documentation received for review.
- Researched account data for errors and discrepancies to initiate corrective action.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Generated and distributed monthly customer statements.
Refund Information Documentation Specialist
GC Services
01.2004 - 08.2022
- Created and managed the departmental filing system for refund request packets.
- Provided requested documentation in response to audit inquires.
- Maintained and monitored drives related to customers refunds and/or correspondences.
- Determined validity of refund, approved/denied, and submitted to proper channel for further processing (transfer to active account or payout to customer).
Accounts Receivable Analyst
GC Services
10.1999 - 12.2003
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Deposited checks and worked with accounting supervisor to determine coding and prepare related entries.
- Prepared spreadsheets using formulas and other intermediate Microsoft Excel skills.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained account accuracy by reviewing documentation ensuring all business rules have been followed.
Education
Bachelor of Science - Business Administration
Harris-Stowe State University
St Louis, MOSkills
- Documentation and recordkeeping
- Account reconciliation
- Legal compliance
- Multitasking Abilities
- Clear communication
- Attention to detail
- Computer literacy
- Self motivation
Awards
Perfect Attendance / Employee of the month / Team Player Award
Timeline
Recovery Analyst
GC Services
09.2022 - 12.2024
Refund Information Documentation Specialist
GC Services
01.2004 - 08.2022
Accounts Receivable Analyst
GC Services
10.1999 - 12.2003
Bachelor of Science - Business Administration
Harris-Stowe State University
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