Veronica Maria Dos Santos
Macau
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
18
18
years of professional experience
Work History
Front Office Duty Manager
Starworld Hotel Macau
04.2019 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
Guest Services Duty Manager
Legend Palace Macau
12.2016 - 04.2019
- Anticipate guest's needs, respond promptly and acknowledge all guests. Maintain positive guest relations.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Front Office Duty Manager
Parisian Macau
05.2016 - 12.2016
- Supervise and assist GSA with their duties.
- Cooperate and coordinate teamwork with other departements.
Front Desk Supervisor
Holiday Inn Macau
01.2007 - 06.2015
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Checked guests in out of hotel, made reservations, and processed payments.
Education
Diploma Degree - Chinese/English Translation
Jinan University
Associate Diploma - Caregiver’s Healthcare
YMCA of Hong Kong
Certificate -
Escola Portuguesa De Macau
Declaration - Form 1 to Form 3
Colegio Dom Bosco
Skills
- Microsoft Office: Word
- Microsoft Office: Excel
- Microsoft Office: Power Point
- Chinese Word Processing 'Pin Yin'
- Opera system
- Shiji Cambridge
- Ving Card system
- FCS system
Personal Information
- Gender: Female
- Nationality: Portuguese
- Marital Status: Single
Languages
Cantonese
English
Mandarin
Certificates And Professional Qualifications
- Certificate from MEDIC First Aid - BasicPlus CPR, AED & First Aid for Adults
- DSAL Safety Card for Hotel and Restaurant Industry – no.: 3012276
- Certificate of Competence as Front Desk Agent – MORS (Macao Occupational Skills Recognition System)
Timeline
Front Office Duty Manager
Starworld Hotel Macau
04.2019 - Current
Guest Services Duty Manager
Legend Palace Macau
12.2016 - 04.2019
Front Office Duty Manager
Parisian Macau
05.2016 - 12.2016
Front Desk Supervisor
Holiday Inn Macau
01.2007 - 06.2015
Associate Diploma - Caregiver’s Healthcare
YMCA of Hong Kong
Diploma Degree - Chinese/English Translation
Jinan University
Certificate -
Escola Portuguesa De Macau
Declaration - Form 1 to Form 3
Colegio Dom Bosco