Veronica Escalante
Patterson
Summary
Dynamic and empathetic professional with a proven track record at Home Depot, enhancing customer satisfaction through exceptional service and efficient cash handling. Skilled in customer relations and POS system operations, I significantly contributed to a positive shopping environment. My dedication to teamwork and problem-solving improved overall staff performance and operational efficiency.
Overview
2011
2011
years of professional experience
Work History
Cashier
Home Depot
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier Assistant
Flying J Travel Center
Activities Assistant
Chowchilla Convelesent Home
12.2009 - 12.2010
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment, and other special events.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.
- Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
- Managed inventory of activity supplies, ensuring adequate materials were available for planned events while adhering to budget constraints.
- Evaluated supplies and requested purchases to meet activity plans.
- Ensured compliance with safety regulations during all activities, minimizing risk of injury to participants.
- Assisted with physical therapy exercises to help residents regain strength and mobility.
- Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
- Fostered positive, energetic environment, leading to increased participation in group events.
- Organized training sessions for new volunteers, ensuring high-quality support for activities program.
- Enhanced residents' cognitive skills with specially designed brain games and puzzles.
- Tailored activity schedules to accommodate residents with limited mobility, ensuring inclusive participation.
- Enhanced residents' social engagement by organizing and leading daily recreational activities.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Receptionist
Amsi Real State
12.1998 - 12.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Education
G.e.d -
Patterson Adult School
Patterson, CA06.2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Merchandise restocking
- Cash drawer balancing
- POS system operations
Languages
Spanish
Limited Working
Timeline
Activities Assistant
Chowchilla Convelesent Home
12.2009 - 12.2010
Receptionist
Amsi Real State
12.1998 - 12.2003
Cashier
Home Depot
Cashier Assistant
Flying J Travel Center
G.e.d -
Patterson Adult School
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