VERNICE WYATT-SAMPSON
Kansas City
Summary
Experienced customer service professional with over 10 years in fast-paced environments. Expertise in building strong customer relationships and resolving issues with empathy and efficiency. Committed to enhancing patient experiences in pharmacy or healthcare settings through effective teamwork and organizational skills.
Overview
16
16
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens Pharmacy
01.2020 - Current
- Processed medication orders for patients
- Communicated essential information via fax to MOD
- Receives Rx delivery orders
- Addressed and settled third-party insurance claims
Pharmacy Technician
Optum Rx
11.2019 - 12.2020
- Verified medication stocks
- Received Mailed off orders and deliveries
- Collaborated with pharmacist to ensure pharmacy compliance with regulations
- Resolved health insurance issues to facilitate patient access to medications
- Worked remotely to support pharmacy operations
Emergency Operator Dispatcher
Johnson Controls
04.2019 - 10.2019
- Diagnosed and resolved alarm issues in residential and commercial properties
- Troubleshooting alarms
- Dispatched fire department, police department, and medical assistance to emergency situations, ensuring rapid response
Customer service rep
Synchrony Financial
05.2018 - 04.2019
- Handled incoming customer calls
- Processed credit card transactions efficiently to ensure accurate billing
- Cultivated relationships with multiple clients to enhance customer loyalty
- Executed debt collection processes
- Credit solutions
Collections rep
H&R Block Headquarters
02.2018 - 04.2018
- Executed debt collection processes to ensure timely payment
- Handled billing escalations to improve customer satisfaction
- Processed credit card transactions accurately at point of sale
Customer service rep
JCPenney Logistics
11.2015 - 01.2018
- Handled inbound and outbound calls to address customer inquiries and resolve issues.
- Generated sales by promoting products to customers
- Handled customer issues in resolution department
- Coordinated billing collections to ensure timely payments
- Oversaw credit card collections for outstanding balances
Collections rep
USA 800
01.2015 - 10.2015
- Managed debt collections for various companies
- Conducted inbound and outbound calls to clients
- Handled credit card collections for accounts
Billing/Sale Associate
Samuel Rodgers Health Center
08.2011 - 07.2013
- Processed health insurance billings accurately.
- Educated patients on medical bill details to enhance understanding and clarity
- Recorded and processed patient charges to ensure accurate billing
Administrative Support
Dismas House of Kansas City, Inc.
08.2010 - 07.2011
- Organized and filed documents systematically
- Handled business meetings
- Coordinated business meetings to facilitate effective communication and decision-making
- Scheduled and confirmed appointments for meetings to optimize time management
Education
High school -
ACECC
Kansas City, Mo05-2012
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MCCKC-Penn Valley
Kansas City07-2026
Skills
- Accurate Data Entry
- Data entry
- Clerical customer service
- Remote customer service
- Attention to detail
- Problem-solving skills
- Collaborative Problem Solver
- Microsoft Office
- Medication management
Timeline
Certified Pharmacy Technician
Walgreens Pharmacy
01.2020 - Current
Pharmacy Technician
Optum Rx
11.2019 - 12.2020
Emergency Operator Dispatcher
Johnson Controls
04.2019 - 10.2019
Customer service rep
Synchrony Financial
05.2018 - 04.2019
Collections rep
H&R Block Headquarters
02.2018 - 04.2018
Customer service rep
JCPenney Logistics
11.2015 - 01.2018
Collections rep
USA 800
01.2015 - 10.2015
Billing/Sale Associate
Samuel Rodgers Health Center
08.2011 - 07.2013
Administrative Support
Dismas House of Kansas City, Inc.
08.2010 - 07.2011
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MCCKC-Penn Valley
High school -
ACECC