Vera Bishop
Piedmont
Summary
Loyal and hardworking individual with extensive experience in administrative and management roles, notably at Piedmont License Office. Excelled in developing strategies that enhanced customer satisfaction, streamlined document tracking, and ensured operational efficiency. Skilled in Microsoft Excel and adept at fostering positive relationships, demonstrating a unique blend of analytical and interpersonal abilities.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Clearwater R-1 High School
Piedmont
01.2024 - 12.2024
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized and maintained filing systems for important documents.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Handled confidential documents with discretion.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Greeted visitors and directed to appropriate location or person.
Office Manager
Piedmont License Office
Piedmont
10.2020 - 01.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Reviewed completed work to verify consistency, quality, and conformance.
- Coached, mentored and trained team members in order to improve their job performance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed recruitment, hiring, and training of new staff members.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Bus Driver
SCMCAA
Piedmont
04.2016 - 09.2020
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Kept bus orderly with strong control over passenger behaviors.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
Assistant Teacher
SCMCAA
Piedmont
04.2016 - 09.2020
- Assisted classroom teacher in developing and implementing lesson plans.
- Assembled instructional materials for children's projects and play-time.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Used videos, lectures and moderated discussions to engage students during class.
- Collaborated with other staff members to ensure student success.
- Maintained safe, educational environment for students during learning and free play time.
- Built and strengthened positive relationships with students, parents and teaching staff.
Education
Associate Degree in Accounting -
U.S. Career Institute
Fort Collins, CO01-2023
High School Diploma -
Clearwater High School
Piedmont, MO05-2007
Skills
- Scheduling
- Letter preparation
- Reception oversight
- Bookkeeping
- Research
- Check processing
- Mail handling
- Records retrieval
- Filing
- Accounting skills
- Microsoft Excel
- Multi-line phone proficiency
- Deadline oriented
- Spreadsheet management
- Calendaring
References
- Steve Parkin (314)-541-3054
- Justine Melton (573)-727-4215
- Sheena Lampston (573)-300-5508
Timeline
Administrative Assistant
Clearwater R-1 High School
01.2024 - 12.2024
Office Manager
Piedmont License Office
10.2020 - 01.2024
Bus Driver
SCMCAA
04.2016 - 09.2020
Assistant Teacher
SCMCAA
04.2016 - 09.2020
Associate Degree in Accounting -
U.S. Career Institute
High School Diploma -
Clearwater High School
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