Venus Salone
Saint Louis
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Chartspan Medical Technology Services
04.2024 - 05.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Assist in triaging a patient’s clinical issues and connecting patients with a member of the Triage Nurse team promptly.
- Assist the Triage Nurse team and Pharmacy Technicians in obtaining the necessary information for triage assistance and medication refills.
- Obtain and send record requests via fax, ensuring accuracy and efficiency.
Driver
Lyft
04.2023 - 04.2024
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Pick and drop off customer in a timely manner
Certified Nursing Assistant
St. Lukes Hospital
09.2022 - 09.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Facilitated smooth transitions from the operating room to the recovery area, minimizing disorientation for recovering patients.
- Assisted physicians with bedside procedures, ensuring optimal patient outcomes and adherence to best practices.
- Monitored patient vitals, alertness, breathing and pain levels to notify assigned physician of observed complications.
- Helped assist nurses with drawing blood
Certified Nursing Assistant
Benard Care Center
01.2015 - 09.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
No Degree - Nursing
Made Whole Health Technology Services
Saint Louis MO11-2014
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Attention to detail
- Patient care
- Patient care coordination
Certification
- Certified Nurse Assistant
Timeline
Patient Care Coordinator
Chartspan Medical Technology Services
04.2024 - 05.2025
Driver
Lyft
04.2023 - 04.2024
Certified Nursing Assistant
St. Lukes Hospital
09.2022 - 09.2023
Certified Nursing Assistant
Benard Care Center
01.2015 - 09.2022
No Degree - Nursing
Made Whole Health Technology Services
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