Velicia Johnson
Hazelwood
Summary
Methodical Quality Assurance Documentation Specialist known for maintaining high productivity and efficiently completing tasks. Specialize in document control, process improvement, and regulatory compliance Proven ability to enhance quality control processes, ensuring products meet customer specifications, while fostering effective communication with production teams,and drive improvements across quality assurance processes.
Overview
18
18
years of professional experience
Work History
Quality Assurance Documentation Specialist
Thermo Fisher Scientific, Patheon
Berkeley
07.2024 - 09.2025
- Developed and maintained quality assurance documentation for regulatory compliance.
- Reviewed and approved change controls for accuracy and completeness.
- Trained staff on documentation practices and quality assurance protocols.
- Managed document control processes for efficient retrieval and storage.
- Developed comprehensive tracking systems for all documents associated with the Quality Assurance process.
- Performed regular reviews of documents prior to release.
- Trained personnel on proper usage of Quality Assurance Documentation systems.
- Verified accuracy of data entered into databases related to Quality Assurance Documentation.
- Provided recommendations for changes in document structure or content based on user feedback.
- Evaluated current documentation practices against industry standards and best practices.
Quality Control Inspector
Zoltek Corporation
Weldon Springs
03.2024 - 10.2024
- Trained new employees on proper use of test equipment and inspection techniques.
- Ensured that all products met customer requirements prior to shipment.
- Used specialized tools to take precise measurements of various aspects of samples.
- Wrote detailed reports outlining performance, quality and defect rates.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Selected samples for use as test models.
QA Inspector
Kindeva Drug Delivery
Brentwood
01.2024 - 07.2024
- Inspected and tested products to ensure compliance with quality standards.
- Maintained accurate records of inspection results and corrective actions taken when necessary.
- Verified incoming material was properly labeled, identified and stored according to specified requirements.
- Reviewed and inspected products for conformance to established standards, specifications and customer requirements.
- Monitored production process to ensure quality control standards are met at all times.
- Ensured that all safety procedures were followed while inspecting materials or products.
- Reviewed documents, including batch records, SOPs, and logbooks, to ensure compliance with cGMPs and approved procedures.
- Identified and addressed nonconformances in manufacturing operations.
- Provided technical support to production staff regarding quality issues.
- Performed visual inspections of components for surface defects such as scratches, dents, burrs.
- Completed timesheets, traceability forms and documentation on time.
- Recommended corrective actions to minimize rate of product defects.
- Worked in grade A/B classified areas and understanding the aseptic techniques.
- Provided support for manufacturing and testing activities, including shop floor oversight, deviation investigations, and change management.
Machine Operator
Spectrum Brands
Bridgeton
07.2022 - 03.2024
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Comply with company policies regarding quality control procedures.
- Collaborate with other departments when necessary for successful completion of projects.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Adjusted machine settings according to production requirements.
- Keep detailed reports of maintenance activities performed on machinery.
- Unload finished products from machines onto conveyors or other transport systems.
- Record production information such as quantities produced and materials used on daily logs.
- Adjust machine settings to complete tasks accurately.
- Monitor the feed and speed of machines during the machining process.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Load raw materials into machines according to specified measurements.
- Observe machine operations to detect any problems or defects in the finished product.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Verified production orders prior to starting set-up.
- Monitored and observed production line to watch for pile-ups and jams.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
Production Operator
BioMerieux
Hazelwood
01.2019 - 06.2022
- Monitored inventory levels and notified appropriate personnel when restocking was needed.
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
- Maintained accurate logs and records of production output, quality control tests, and other related activities.
- Complied with all relevant health and safety regulations while performing job duties.
- Ensured that all products met established quality standards before packaging them for shipment.
- Participated in continuous improvement initiatives to reduce waste and improve product quality.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Recognized defective material and reported issues to management.
- Boxed, labeled, and moved items to keep production lines moving swiftly.
- Organized project components according to workflow.
- Examined final products for conformance with quality and design standards.
- Sorted and packaged products to prepare for processing or shipment.
- Attended regular training sessions to increase machine operating skills.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Measured and weighed items to meet quality standards and prevent waste.
- Used daily system logs to document production information, discussing issues with management.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Exceeded the daily production goal of 50K cards between two areas of operations daily in an eight-hour period.
- Worked together with safety managers to assure a safe work environment for everyone involved, and reported any safety problems to upper officials to ensure that they understood the issues that are plaguing the facility.
General Manager of Food Service
Mother's Best Fried Fish
St Louis
04.2007 - 06.2022
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Performed administrative tasks including payroll processing, budgeting activities.
- Organized promotional events such as special menus or discounts in order to attract more customers.
- Trained new hires on company policies and procedures.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste..
- Scheduled staffing levels according to expected business volume on a daily basis.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Resolved customer complaints in a timely manner.
- Developed relationships with key customers to maximize revenue potential.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Adhered to company food, safety, quality and sanitation policies.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Investigated and resolved customer complaints concerning food quality and service.
- Handled customer complaints and feedback, implementing changes to improve service.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Monitored actions of staff and customers to uphold health and safety standards.
- Served customers by phone to take orders and answer product or service questions.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Collaborated with health inspectors to address any compliance issues promptly.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Reviewed daily task list with employees and assigned tasks for completion.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Rotated and replenished products in display cases.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Quality Assurance Inspector
Nature's Bakery
Hazelwood
03.2014 - 08.2016
- Ensured that all products met customer requirements prior to shipment.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Tested finished goods prior to shipment according to established protocols.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Performed first article inspection on incoming raw materials.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Selected samples for use as test models.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Marked materials with grade or acceptance status.
- Noted changes during testing in project documentation.
- Notified supervisors or other relevant personnel of test or production issues.
Customer Service Representative
Sam's Club
Mapelwood
04.2013 - 08.2014
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Excelled in exceeding daily credit card application goals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Strengthened customer retention by offering discount options.
- Surpassed sales goals through implementation of successful marketing strategies.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Associate of Applied Science - Culinary Arts
St. Louis Community College
St Louis, MO05-2026
GED -
Demetrius Foundation
St Louis, MO10-2013
Skills
- Data analysis
- Warehouse Operations
- Root cause analysis
- Food safety
- Customer service/Organizational Leader
- Quality inspections
- Microsoft Office Suite/Office Administrator
- Raw materials testing
- Training and mentorship
- Batch record documentation
- Machine operations
- Final product inspection
- Quality assurance controls
- GMP compliance
- Safety compliance
- Computer skills/Data Base Entry
- Environmental Plating
- Regulatory compliance
- Document management
- Quality management systems
- Document control
- Documentation review
- Multitasking
- Content development
- Inventory control
- Quality assurance
Education and Training
other,other
Timeline
Quality Assurance Documentation Specialist
Thermo Fisher Scientific, Patheon
07.2024 - 09.2025
Quality Control Inspector
Zoltek Corporation
03.2024 - 10.2024
QA Inspector
Kindeva Drug Delivery
01.2024 - 07.2024
Machine Operator
Spectrum Brands
07.2022 - 03.2024
Production Operator
BioMerieux
01.2019 - 06.2022
Quality Assurance Inspector
Nature's Bakery
03.2014 - 08.2016
Customer Service Representative
Sam's Club
04.2013 - 08.2014
General Manager of Food Service
Mother's Best Fried Fish
04.2007 - 06.2022
Associate of Applied Science - Culinary Arts
St. Louis Community College
GED -
Demetrius Foundation