Vania Caswell
Quincy
Summary
Adept Pharmacy Technician with a proven track record at J&D Pharmacy, enhancing workflow and patient service through meticulous medication dispensing and inventory management. Demonstrates exceptional problem-solving skills and team collaboration, significantly improving pharmacy operations and patient confidentiality. Expert in insurance billing and verification, ensuring efficient patient transactions.
Overview
21
21
years of professional experience
Work History
Pharmacy Technician (Remote)
Cigna
03.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Call center
- Customer Service
Pharmacy Technician
J&D Pharmacy
09.2003 - 02.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Supported insurance claim processing, facilitating smoother patient transactions.
Education
Lincoln High
Lincoln, MO05.1997
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Drug inventory control
- Pharmacy and customer records management
- Drug safety
- Labeling accuracy
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Medicare and medicaid process
- Drug inventory management
- Advanced math skills
- Compounding techniques
- Updating medication histories
- Resolving customer issues
- Insurance reconciliation
- Data entry
- Attention to detail
- Prioritization and organization
Timeline
Pharmacy Technician (Remote)
Cigna
03.2024 - Current
Pharmacy Technician
J&D Pharmacy
09.2003 - 02.2024
Lincoln High
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