Vanessa Woods
Kansas City
Summary
Resourceful Key Holder Supervisor experienced in inventory management, customer service, and team leadership. Achieved high productivity and efficient task completion through strong communication, problem-solving, and adaptability. Focused on maintaining store standards and enhancing customer satisfaction to support company goals.
Overview
21
21
years of professional experience
Work History
Key Holder Supervisor
Bath and Body Works, Limited Brands
Kansas City
09.2023 - Current
- Supervised daily operations in a fast-paced retail environment.
- Managed cash handling and reconciliation processes for store transactions.
- Trained and mentored new team members on customer service standards.
- Ensured visual merchandising adhered to brand guidelines and promotions.
- Coordinated inventory management and stock replenishment activities.
Revenue service support
Optum by United Healthgroup
Overland Park
11.2011 - Current
- Part of the leadership team , assist with supervisor calls and urgent requests from patient care coordinators . Provided support to agents handling medically billed accounts as part of the revenue services support team.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Return to Manufacture Clerk and Cashier
Lowes
Kansas City
03.2009 - 11.2011
- Contacted vendors to process credits for damaged merchandise.
Sales Associate
Wal-Mart
Raytown
11.2007 - 11.2008
- Customer service, Cashier, Operator and Return Clerk
- Assisted customers with product selection and inquiries daily.
- Maintained store organization and cleanliness throughout shifts.
- Operated cash register, processing transactions efficiently and accurately.
Cashier
Sutherlands
Kansas City
12.2005 - 11.2006
- Operated cash register and assisted customers with purchases and returns.
- Processed customer transactions using point-of-sale systems efficiently.
- Managed cash drawer and balanced at the end of each shift.
- Assisted customers with product inquiries and provided recommendations.
Education
Insurance Coding and Billing Degree -
Concorde Career College
Kansas City, MOHigh School Diploma -
Hogan Preparatory Academy
Kansas City, MOSkills
- Microsoft Excel (Advanced Spreadsheets)
- Microsoft PowerPoint
- Microsoft Office Suite
- Retail Operations Management
- Sales Support
- Account Management
- Client management
- Customer Service
- Timeline Management
- Deadline Management
- Organizational Skills
- Time Management
- Attention to Detail
- Multitasking
- Problem Solving
- Team Collaboration
- Cross-Functional Collaboration
- Adaptability
- Strong Written & Verbal Communication
- Relationship Building
Timeline
Key Holder Supervisor
Bath and Body Works, Limited Brands
09.2023 - Current
Revenue service support
Optum by United Healthgroup
11.2011 - Current
Return to Manufacture Clerk and Cashier
Lowes
03.2009 - 11.2011
Sales Associate
Wal-Mart
11.2007 - 11.2008
Cashier
Sutherlands
12.2005 - 11.2006
Insurance Coding and Billing Degree -
Concorde Career College
High School Diploma -
Hogan Preparatory Academy