Vanessa Ryan
St Louis,MO
Summary
Professional retail leader equipped for role. Proven track record in managing store operations, ensuring smooth daily activities. Excel in team collaboration, meeting targets, and adapting to changes. Skilled in inventory management, customer service, and staff training. Known for reliability, clear communication, and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Retail Keyholder
Once Upon a Child
07.2024 - Current
- Performed category maintenance by rotating products according to company product rotation policy.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
- Assisted store cashiers during peak sales times.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Contributed ideas for marketing campaigns leading to increased foot traffic and revenue generation.
- Opened and closed store at proper times for reliable services.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Rearranged racks and shelving based on seasonal planograms.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Balanced cash registers at end of shift and filled out necessary reports.
- Developed strong relationships with customers by actively engaging in conversation about their needs/preferences.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
Collections Agent
Solomon and Solomon PC
03.2006 - 02.2008
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
Customer Service Representative
APAC Customer Services
07.2003 - 09.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Manager
SUBWAY®Restaurants
11.2001 - 07.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma -
Ilion Jr/Sr High
Ilion NY06.2002
Skills
- Store operations
- Cash handling accuracy
- Employee training
- Social media marketing
- Customer service
- Training and mentoring
- Task delegation
- Store maintenance
- Daily reporting
- Staff oversight
- Opening and closing coordination
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Adaptability and flexibility
Timeline
Retail Keyholder
Once Upon a Child
07.2024 - Current
Collections Agent
Solomon and Solomon PC
03.2006 - 02.2008
Customer Service Representative
APAC Customer Services
07.2003 - 09.2005
Assistant Manager
SUBWAY®Restaurants
11.2001 - 07.2003
High School Diploma -
Ilion Jr/Sr High
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