Vanessa Keene
Willard
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
27
27
years of professional experience
Work History
Eligibility Technician
Tlingit And Haida Central Counsil
01.2022 - Current
- Answer phone calls and emails from applicants and general public Review and determine applicant eligibility
- Research pending applications to move from pending to eligible or not eligible
- Request required documentation for financial assistance program application
- Complete data entry into Tribe Vue from application and/or client interview
- Responsible for all aspects of paper and electronic file management of applications
- Responsible for submitting eligibility recommendations for the Rescue Funds Assistance
- Maintain knowledge of current US Treasury Guidelines for ARPA funding
- Maintain knowledge of all current processes and procedures for both Rescue Relief Household and Community Directed ARPA Programs
- Receive and audit applications completed by Technician I employees for accuracy
- Verifying eligibility for program
- Verifying payment types with supporting documentation
- Verifying all certifications are complete
- Authorized to approve applications and push payments to finance department
- Case note all files
- Communicate application issues with Tech I employees to and assist in resolving discrepancies
- Verifying applications are not subject to the Duplicate Household Policy
- Assisting with assigning applications to Tech I employees
- Provided ongoing support to clients throughout the eligibility review process, maintaining open lines of communication for updates and inquiries.
- Supported agency efforts to minimize fraud risks by diligently verifying applicant identity and reviewing supporting documentation for authenticity.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Provided remote support to customers, diagnosing and resolving technical issues effectively.
- Managed high call volumes while maintaining a professional demeanor and providing accurate information.
Owner/Operator
@mommakeene417
01.2000 - Current
- Organize, Bake, Design and distribute baked goods daily
- Take in orders over the phone or computer
- Listen to customer and recommend ideas to best suit their needs
- Time Management skills are of the utmost importance
- Clean and keep equipment ready for next day
Patient Care Secretary
Odyssey Hospice
01.2008 - 01.2013
- Assist the Patient Care Manager and Case managers with numerous patient needs
- Maintain patient assignment list for each team
- Interview patients/family to obtain accurate information for patient’s chart
- Order all equipment and procedures for patient
- Place patient in living facility if necessary
- Verify insurance for current or future placement issues
- Maintain recertification of insurance benefits per billing procedures manual
- File and keep medical records current
- Maintain, print and distribute current census
- Create information face sheets on patients and distributes to staff
- Notify staff of discharges and change of status on patients
- Maintain admissions and discharge records
- Maintain on call book with up-to-date information
- Log and mail telephone prescriptions for physician’s signature, maintaining tickler file until signed order is returned
- Log returned telephone prescriptions
- Prepare for interdisciplinary group, copy/fax IDG notes to attending physicians
- Track Recertification periods and alerts Patient Care Manager of upcoming recertifications.
Case Manager Assistant
San Joaquin Hospital/CM Department
01.2004 - 01.2008
- Maintain an excel spreadsheet with all insurance authorizations and review requests by insurance companies
- Perform job duties as Secretary including heavy phone office equipment filing and computer usage
- Extensive knowledge of managed care or hospital experience knowledge of DRG’s and knowledge of Medicare/medical regulations
- Maintain excel spreadsheets for insurance verification and maintain excel spreadsheets for case manager’s insurance reviews on timely manager
- Meets the needs of internal and external customers with dignity and respect
Admin Assistant
Owens Valley Career Development Center
01.2002 - 01.2004
- Office Supply Purchasing and developing procedures and policies for office supplies
- Preparing program flyers and promotional materials as directed
- Assisting with scheduling facilities and activities as directed
- Compiling participants list for a variety of programs being offered and filing
- Answering and directing telephone calls
- Taking Messages
- Providing accurate information to inquiries or direct to the appropriate personnel
- Coordinating office equipment maintenance as directed
- Greeting and directing program participants to the appropriate personnel
- Preparing reports and other correspondence as directed
- Maintaining participant’s files, including database management
Program Assistant
Alaska Native Medical Center/ER Department
01.1997 - 01.2000
- Developed office supply procedures and policies including purchasing and staying within yearly budget for the department
- Scheduling of appointments of administrators and/or patients
- Make travel arrangements as needed
- Schedule appointments as well as maintain supervisor’s calendar
- Preparing outgoing mail
- Sorting and distributing incoming mail
- Answering and directing telephone calls including message taking
- Coordinate meetings, both within the department and hospital wide
- Prepare minutes and distribute
- Preparing reports and other correspondence as directed
- Maintaining participates files, including sick leave tracking, vacation, court leave on Government program for 90-plus employees
Education
High School Diploma -
East Bakersfield High School
Bakersfield, CASkills
- Knowledgeable in Word, Excel, Tri Vue, Outlook, Teams
- Policy Knowledge
- Effective communication skills
- Documentation and paperwork
- Data Entry
- Cultural Competency
- Resource information
- Telephone Etiquette
Timeline
Eligibility Technician
Tlingit And Haida Central Counsil
01.2022 - Current
Patient Care Secretary
Odyssey Hospice
01.2008 - 01.2013
Case Manager Assistant
San Joaquin Hospital/CM Department
01.2004 - 01.2008
Admin Assistant
Owens Valley Career Development Center
01.2002 - 01.2004
Owner/Operator
@mommakeene417
01.2000 - Current
Program Assistant
Alaska Native Medical Center/ER Department
01.1997 - 01.2000
High School Diploma -
East Bakersfield High School
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