Vance Blackwell
Ridgedale
Summary
Dynamic professional with experience in front desk operations and maintenance. Skilled in customer service and an eye for detail, adept at managing guest inquiries and executing maintenance tasks to enhance operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Attendant
Big Cedar Lodge
Ridgedale
12.2022 - Current
- Managed guest check-in and check-out procedures efficiently and accurately.
- Handled phone inquiries, providing information about amenities and services available.
- Coordinated room assignments based on guest preferences and special requests.
- Addressed guest concerns promptly, enhancing overall customer satisfaction experience.
- Collaborated with housekeeping staff to ensure timely room readiness for arrivals.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Provided concierge services such as restaurant recommendations or transportation arrangements.
- Maintained an up-to-date knowledge base of local attractions and events for guest reference.
- I learned 18 different systems used for checking in guests, making dining reservations, booking activities, putting percentages for occupancy, keeping an eye on our messaging software for guests with questions or requests, as well as staying up to date on emails regarding guests, new promotions, and activities.
Maintenance Crew Member
Port of Kimberling
Kimberling City
01.2020 - 11.2022
- Performed routine maintenance on docks and facilities at the waterfront.
- Replaced door handles and hinges when necessary for security purposes.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Assisted with installing and maintaining electrical and power systems during remodeling projects.
- Inspected and replaced light fixtures and bulbs.
- Executed groundskeeping duties, including snow removal and leaf cleanup, to ensure safe access.
- Assisted at the dry dock unloading boats from the warehouse with the forklift and assisting the customers going out and coming back from Table Rock Lake.
Education
Real Estate Appraisal Trainee - Real Estate Appraisal
CE Shop
Ridgedale, MO07-2025
High School Diploma -
Hollister High School
Hollister, MO03-2025
Skills
- Real estate analysis
- Communication skills
- Time management
- Data entry
- File management
- Strong multitasking
- Microsoft office
- Intermediate in Spanish
- Hospitality services
Affiliations
- I enjoy weight lifting and even have worked with the Animal Pak team at the Arnold Expo in Columbus Ohio when "The Cage" one number one booth.
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- Pasted USPAP test
- Pasted Appraisal Procedures test
- Pasted Appraisal Principles test
- Past Supervisory and Student test
Timeline
Front Desk Attendant
Big Cedar Lodge
12.2022 - Current
Maintenance Crew Member
Port of Kimberling
01.2020 - 11.2022
Real Estate Appraisal Trainee - Real Estate Appraisal
CE Shop
High School Diploma -
Hollister High School
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