Valentina Stepanov
Springfield
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
2018
2018
years of post-secondary education
Work History
Direct Support Professional
Perfect Partners
Springfield
09.2025 - Current
- Supported individuals with daily living activities and personal care needs.
- Assisted clients in developing social skills and building relationships.
- Implemented behavior management strategies to promote positive interactions.
- Maintained a safe and clean environment for clients at all times.
- Collaborated with families to create personalized support plans for clients.
- Participated in team meetings to discuss client needs and strategies.
- Engaged clients in recreational activities to enhance their well-being.
- Documented client progress and reported observations to the care team.
Front Desk Receptionist
Jordan Valley Senior care
Springfield
08.2024 - 09.2025
- Greeted residents and visitors warmly, creating a welcoming atmosphere.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments for residents with healthcare providers and services.
- Maintained resident records and updated information in electronic systems.
- Assisted with daily administrative tasks to support office operations.
- Coordinated mail distribution, ensuring timely delivery to residents and staff.
- Provided information about community activities and resources available to residents.
- Ensured front desk area was organized and maintained professional appearance.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Responded to inquiries and room requests made online, by phone, and via email.
Patient Care Coordinator
Innovage Pace
Sacramento
09.2023 - 06.2024
- Coordinated patient appointments and transportation with healthcare providers.
- Managed patient records using electronic health record systems.
- Assisted patients in understanding care plans and medication instructions.
- Scheduled and organized follow-up visits for ongoing patient treatments.
- Communicated effectively with multidisciplinary teams for holistic patient care.
- Coordinated patient referrals to specialists and services for timely treatment.
- Managed appointment scheduling and follow-ups for patients.
- Reviewed referral documentation for accuracy and completeness.
- Communicated with healthcare providers to facilitate patient care transitions.
- Maintained patient records in electronic health systems efficiently.
- Assisted patients with insurance verification and benefits inquiries.
- Collaborated with team members to improve referral processes and workflows.
Patient Care Coordinator
Active life medical
Sacramento
12.2022 - 09.2023
- Coordinated patient appointments and transportation with healthcare providers.
- Managed patient records using electronic health record systems.
- Assisted patients in understanding care plans and medication instructions.
- Communicated effectively with multidisciplinary teams for holistic patient care.
- Scheduled and organized follow-up visits for ongoing patient treatments.
- Provided compassionate support to patients and families during care transitions.
Education
South Sutter High School
Sacramento, CASkills
- Client support
- Behavior management
- Personal care
- Record management
- Team collaboration
- Effective communication
- Appointment scheduling
- Problem solving
- Time management
- Data entry
- Customer service
- Administrative support
- Interpersonal skills
- Attention to detail
- Decision-making support
- Indirect patient care
- ADL support
- EMR / EHR
- Medical records management
- Empathy and patience
- Charting and documentation
- Patient education
- Medication administration
- Self-advocacy training
- Hygiene assistance
- Therapeutic instruction
- Relationship building
- Active listening
- Client transportation
- Personal care assistance
- Life skills training
- Transportation
- First aid and CPR
- Adaptability and flexibility
- First aid and safety
- Daily living support
- HIPAA compliance
- Mobility assistance
- Progress documentation
- Verbal and written communication
- Transportation assistance
- Healthcare
- Goal setting
- Case management experience
- Multitasking and organization
- Record keeping
- Nutrition support
- De-escalation techniques
- Individualized support planning
- Housekeeping tasks
- Disability awareness
- EPIC charting
- Microsoft Office
- Electronic health records
Timeline
Direct Support Professional
Perfect Partners
09.2025 - Current
Front Desk Receptionist
Jordan Valley Senior care
08.2024 - 09.2025
Patient Care Coordinator
Innovage Pace
09.2023 - 06.2024
Patient Care Coordinator
Active life medical
12.2022 - 09.2023
South Sutter High School