- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Baking
Valerie Yatzeck
Washington
Summary
Dynamic and detail-oriented professional with strong organizational skills and a commitment to exceptional client relations. At Union Eye Associates, effectively managed high call volumes and ensured HIPAA compliance while enhancing patient experiences. Proven ability in appointment scheduling and billing accuracy, contributing to streamlined operations and improved patient satisfaction.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Receptionist
Union Eye Associates
07.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Billing Specialist
Comprehensive Eye Care
05.2003 - 09.2015
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
Education
Business Administration
East Central Community College
Union, MOSkills
- Organizational skills
- Time management
- Telephone communication
- Data entry
- Verbal and written communication
- Client relations
- Appointment scheduling
- Client greeting and seating
- Administrative support
- Schedule management
- Document management
- Multi-line telephone operation
Certification
- Certified Para Optometric Certification - 2024
Interests
Timeline
Receptionist
Union Eye Associates
07.2016 - Current
Billing Specialist
Comprehensive Eye Care
05.2003 - 09.2015
Business Administration
East Central Community College
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