Valerie Kuhlmann
Nixa
Summary
Results-driven National Account Manager with a decade of experience in the rental industry, recognized for managing $250,000+ revenue accounts and achieving 100% year-over-year rental revenue growth. Proven ability to enhance processes and develop talent, fostering team success while driving significant profitability.
Overview
16
16
years of professional experience
Work History
National Account Manager
EquipmentShare
05.2019 - Current
- Manage $250,000+ Revenue Accounts connected to the National Account Program. Responsible for coordinating rentals nationally with EquipmentShare. (currently team is managing 400+ accounts)
- Train/Manage National Account Coordinators associated with the National Account Program. (Currently 25 members)
- Built and grew processes and procedures to enhance the national accounts program at EquipmentShare.
- Collaborated with national account managers to support growth of their book of business.
- Developed understanding of customer needs and service expectations to improve service delivery.
Operations Manager
DH Pace/Overhead Door
Springfield
07.2018 - 05.2019
- Manage 8 Install techs and 8 service techs for the Residential side of Overhead Door in Springfield, Joplin, and Columbia.
- Manage the Dispatch Manager for the Residential Department (one employee).
- Coordinated door orders and installation schedules for residential and service departments.
- Manage the hourly service tech schedule for each service call and dispatching to the tech.
- Manage the tech time sheets that are associated to each job.
- Manage ordering parts for the residential department for service.
- Manage monthly tech meetings for all three locations that include safety topics.
- Recruit, Induct, Develop, Retain and Promote top talent for both install and service departments.
- Manage credit and collections for the Residential Department for all three locations.
- Oversaw budget management and P&L reporting for 9 departments across three locations in Residential.
- Developed monthly incentive targets for sales initiatives across all three locations.
Field Support Center Supervisor
BlueLine Rental (Volvo Rents)
The Woodlands
10.2016 - 04.2018
- Manage 15 reps in a Field Support Center setting.
- Ongoing coaching to preserve a customer service relationship with new and account customers for BlueLine Rental as well as development through each call.
- Recruit, Induct, Develop, Retain and Promote top talent.
- Managed Project "Day in the Life of the FSC Rep" for all Sr. Management.
- Manage the Business Development Coordinators to improve their processes to become more efficient for the Business Development Managers and their customers.
- Helped drive 100% YoY Rental Revenue growth from $10.5M to $21M YTD.
- Implemented and exceeded New Account goals for 2017. 70% growth YoY.
National Account Coordinator
BlueLine Rental (Volvo Rents)
Kansas City
04.2015 - 10.2016
- Responsible for coordinating rentals nationally with BlueLine Rental. Manage account customers with $500,000+ annual revenue accounts.
- Worked closely with the Business Development Managers to help grow their book of business.
- Higher knowledge of customer needs grouped with higher understanding of customer service.
Inside Sales Coordinator
BlueLine Rental (Volvo Rents)
Hollister
04.2012 - 04.2015
- Utilize skills to coordinate with customer's rental needs as well as having an understanding for upcoming rental opportunities.
- Coordinate any equipment needs with not only our location, but neighboring locations as well. This includes scheduling delivery and pick up of rental units when needed.
- Assist callers and walk-in customers with counter sales & technical support.
- Filing customer contracts and keeping an organized area for me as well as my teammates. Ability to answer the phone and discuss any rental needs the customer might have.
- Open and close purchase orders for any parts & sales supplies for the branch.
Outside Sales Representative
BlueLine Rental (Volvo Rents)
Springfield
08.2011 - 04.2012
- Utilize skills to build and maintain relationships in the construction rental industry.
- Maintain a customer relationship for repeat business as well as bringing in new accounts for our market.
- Negotiate prices on equipment rental sales.
- Schedule on-site and office visits with new customers.
Account Representative
Kolr10
Springfield
01.2010 - 01.2011
- Utilize skills to sell air time (commercials) as well as advertising on the KOLR10 website.
- Help negotiate and facilitate what the customer wants out of their advertising budget.
- Successfully built relationships around the Springfield community.
- Maintained quarterly objectives on-air and website advertising.
Education
Bachelor of Science - Recreation, Health
Emporia State University
Emporia, KS01.2002
Skills
- Sales Strategy Development
- Account Management
- Client Relationship Management
- Contract negotiation
- Program Management
- Strategic Process Improvement
- Operations Minded
- Sales Focused
- Customer Service Driven
- Decisive Problem Solver
References
Available upon request
Timeline
National Account Manager
EquipmentShare
05.2019 - Current
Operations Manager
DH Pace/Overhead Door
07.2018 - 05.2019
Field Support Center Supervisor
BlueLine Rental (Volvo Rents)
10.2016 - 04.2018
National Account Coordinator
BlueLine Rental (Volvo Rents)
04.2015 - 10.2016
Inside Sales Coordinator
BlueLine Rental (Volvo Rents)
04.2012 - 04.2015
Outside Sales Representative
BlueLine Rental (Volvo Rents)
08.2011 - 04.2012
Account Representative
Kolr10
01.2010 - 01.2011
Bachelor of Science - Recreation, Health
Emporia State University