Valerie Greer

Provides clinical support and performs clerical duties for the department in order to obtain the appropriate information to verify patient identity. Maintains patient charts and files documents as necessary. Requests, retrieves, and sends medical records. Provides support in the patient care process and performs general office and clerical duties.

As a centralized monitor technician, we observe and analyze various heart rhythms of patients who are admitted to the Centralized Telemetry Monitoring system. Technicians monitor patients within BJH North and South, as well as at BJ West County. Constant communication with nursing staff regarding changes in rhythm status is key to patient care. Technicians will call CODES if lethal rhythms are detected for patient safety and positive outcome of patient condition.

As an Intake Care Rep I work closely with the Clinical team to get the pre-authorization approved in helping our clients with the processing of getting their infusions done at the hospitals, at infusion sites or in home. Maintaining accurate workflow and processing documents. Translates and interprets medical and order relevant documents when needed. Fax and make calls to ensure that documents have been received. Send savings for closed accounts.

Handle inbound/outbound patient, physician & physician advocate inquiries; enter patient prescription, refills, physician orders into system; maintain inquiry documentation, applications/mailers orders/ enrollment forms for new patients; report any allergy, adverse events or duplicate therapy warnings to appropriate group. As applicable obtain prescriptions to ensure no interruption in the patient therapy. Process order rejections, payment, & adjudication. Set up & track delivery of refrigerated products, program materials for patients & physicians.

Create & open new charts for all new admissions, record documents in QAPI log form, fax/mail documents related to patients' charts. Assist with answering phones, having knowledge of insurance guidelines (HMO/PPO Medicate &State Medicaid). Prepare charts for IDG meeting on a weekly basis & any other duties assigned but the Clinical Director, Executive Director & Carrefour Personnel.

I go to 5-8 different facilities with-in Aperion Care on a weekly basis to do facility audits to make sure the building is in compliance with charting, I teach Administrators, DON's, ADON's, Nurse, CNA's, Social Service & Activities Aides how to chart in PCC System. I set up/disable logins & passwords for new employees & I hold refresher classes for anyone who wants updated information on the system