VALENCIA ZAMORA
Kansas City
Summary
Dynamic customer service professional with experience at Hy-Vee, excelling in cash handling and effective communication. Proven ability to enhance customer satisfaction through tailored recommendations and a positive demeanor. Skilled in inventory management and maintaining a clean, organized environment, consistently achieving high standards in service delivery.
Overview
4
4
years of professional experience
Work History
Barista
Dutchbros
Kansas City
05.2024 - 08.2024
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Customer Service Cashier
Hy-Vee
Kansas City
07.2023 - 01.2024
- Informed customers of promotions and special offers to increase sales.
- Addressed returns and exchanges and assisted customers with refunds or product replacements.
- Returned unwanted items to appropriate departments for restocking.
- Communicated effectively with managers, supervisors and other associates.
- Assisted customers in locating needed products.
- Maintained clean and organized checkout area, restocking supplies as needed.
- Maintained positive attitude while interacting with difficult customers or resolving conflicts.
- Assisted customers with self-checkout machines when needed, troubleshooting any issues that arose during process.
- Balanced cash drawer at beginning and end of each shift, ensuring accuracy of all transactions.
Pets Hotel Associate
PetSmart
Kansas City
12.2021 - 06.2022
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks or Day Camp.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed facility laundry, cleaning and restocking.
Floral Clerk
Hy-Vee
Kansas City
02.2021 - 05.2021
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
- Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
- Assisted with monthly inventory counts.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Provided customers with care directions for flower arrangements.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
Education
Associate of Science - Dental Hygiene
Johnson County Community College
Overland Park, KS05-2026
High School Diploma -
Park Hill High School
Kansas City, MO05.2022
Skills
- Health management
- Customer service
- Cash handling
- Team collaboration
- Friendly and outgoing
- Clear communication
- Safe food handling practices
- Positive and professional
- Point of sale systems
- Inventory management
- Effective communication
- Time management
- Order taking
References
References available upon request.
Timeline
Barista
Dutchbros
05.2024 - 08.2024
Customer Service Cashier
Hy-Vee
07.2023 - 01.2024
Pets Hotel Associate
PetSmart
12.2021 - 06.2022
Floral Clerk
Hy-Vee
02.2021 - 05.2021
Associate of Science - Dental Hygiene
Johnson County Community College
High School Diploma -
Park Hill High School
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