Hi, I’m
Unique Blissett
Cape Girardeau
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
years of professional experience
Work History
Southeast Missouri State University
Evening Receptionist
01.2025 - Current
Job overview
- Streamlined registration processes to enhance student experience and reduce wait times.
- Developed and maintained accurate student records using integrated database systems.
- Coordinated course scheduling, ensuring compliance with institutional policies and academic standards.
- Provided exceptional customer service to students, faculty, and parents during peak registration periods while managing high volume workloads efficiently.
Patterson Companies INC
Financial Services Representative
02.2024 - 06.2024
Job overview
- Complied with department and company policies, procedures, audit guidelines and regulations.
- Assisted with resolution of complex customer questions and problems, escalating for assistance if needed.
- Insured that I complied with all of the company guidelines and regulations for a work from home representative at all times.
- Assisted clients with closing their accounts or escalating questions or concerns to the appropriate team member.
- Identified, tracked and trended issues and brought possible resolutions to appropriate parties.
Answer Direct
Virtual Customer Service Representative
10.2022 - 12.2023
Job overview
- Utilized multiple systems simultaneously to efficiently manage customer information and communication channels.
- Met performance metrics for call handling time, quality assurance scores, and attendance.
- Improved call success by developing more effective scripts for different situations.
- Collaborated with other team members to share knowledge and improve overall team performance.
- Adapted quickly to changes in technology platforms used by company for virtual customer service tasks.
- Met customer needs consistently, quickly determining, defining and resolving issues.
- Navigated through difficult conversations with irate customers towards successful resolution.
AT&T
Leveraged Service Representative
05.2019 - 08.2022
Job overview
- Participated in ongoing training sessions to stay current on industry trends, product updates, and best practices for customer support.
- Developed strong relationships with clients through consistent friendly demeanor; demonstrated commitment toward resolving their concerns effectively.
- Built rapport with customers by addressing their concerns empathetically while offering prompt assistance or solutions.
- Generated sales leads by identifying potential upsell opportunities during routine client interactions.
- Assisted new hires with on-the-job training by providing guidance on navigating systems/tools; offered tips for handling challenging scenarios successfully.
Education
Walden University
from Pyschology
05.2028
Cape Central High SchoolCape Girardeau, MO
Diploma from General Studies
05.2015
Skills
- Financial Product Sales
- Problem Solving
- Time Management
- Sales Quota Achievement
- Financial Services
- Conflict Resolution
- Risk Assessment
Timeline
Evening Receptionist
Southeast Missouri State University
01.2025 - Current
Financial Services Representative
Patterson Companies INC
02.2024 - 06.2024
Virtual Customer Service Representative
Answer Direct
10.2022 - 12.2023
Leveraged Service Representative
AT&T
05.2019 - 08.2022
Walden University
from Pyschology
Cape Central High School
Diploma from General Studies
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