TYNESHA COLYER
St. Louis
Summary
Dynamic customer service professional with over five years of experience, ready to transition into a new role within a respected organization. Proven expertise in reviewing, researching, investigating, and resolving complex issues, with a strong sensitivity to the needs of customers and business partners. Committed to fostering growth and success within the team, demonstrating a proactive approach to problem-solving and collaboration. Eager to contribute positively to the overall success of the company while enhancing customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
BJC Healthcare
East Region
12.2024 - Current
- Streamlined patient registration workflows to facilitate accurate and efficient data entry.
- Implemented efficient insurance verification processes to support timely patient access and reduce wait times.
- Facilitated efficient appointment scheduling to support seamless patient flow and effective resource management.
- Assessed and responded to departmental requirements, ensuring alignment with overall business objectives.
Billing Specialist
United Healthcare
St. Louis, Missouri
01.2015 - 01.2020
- Served as the first point of contact for medical providers on behalf of United Healthcare members.
- Discussed eligibility and benefits.
- Created prior authorizations for scheduled procedures.
- Displayed proactive behavior in addressing billing concerns and resolving issues efficiently.
- Documented information accurately and in a timely manner.
- Worked both independently and as a team player to meet company goals.
- Conducted in-depth research and handled customer inquiries regarding billing and claims.
Payment Processor
Farmers Insurance
Creve Coeur, Missouri
01.2021 - 01.2022
- Executed financial account operations, focusing on electronic payment processing and thorough reconciliation of accounts impacted by accidents.
- Provided exceptional customer service and resolved complex payment-related issues.
- Ensured accuracy of records while upholding adherence to company policies and procedures.
- Issued electronic checks to internal members, claimants, and third-party vendors.
- Researched and reviewed correspondence to gather information for final payments.
Education
High School Graduate -
North Cobb High School
01-2009
Skills
- Medical terminology proficiency
- Accurate data entry
- Customer service expertise
- Strong communication skills
- Strong research, analytical, and problem-solving skills
- Ability to build professional relationships
- Financial account management
- Positive professional demeanor
- Active listening proficiency
LANGUAGES
English
Timeline
Patient Access Representative
BJC Healthcare
12.2024 - Current
Payment Processor
Farmers Insurance
01.2021 - 01.2022
Billing Specialist
United Healthcare
01.2015 - 01.2020
High School Graduate -
North Cobb High School