Tymara Welch
Since joining Potter in December 2023, I’ve advanced from hands‑on production work to a focused role in quality control. My experience building and testing our devices gives me a deep understanding of product performance, which I now apply to rigorous inspections, precise documentation, and ISO‑aligned compliance. I’m committed to elevating product quality and strengthening operational efficiency across the board. My customer service skills has molded me into someone who is
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Work History
Production /Inspector in Quality Control
2 Years 7 Months- Conducted visual inspections of electronic components for quality assurance compliance.
- Utilized precision measuring tools to assess product specifications and tolerances.
- Documented inspection results and maintained accurate records for traceability.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Technical Support Representative/Lead Quality Auditor
1 Year 4 Months- Resolved customer inquiries through troubleshooting and problem-solving techniques.
- Collaborated with team members to enhance service quality and customer satisfaction.
- Documented technical issues in ticketing system for accurate record-keeping and follow-up.
- Assisted users with account management, billing questions, and service upgrades.
- Trained new hires on company policies, software tools, and customer interaction protocols.
- Conducted follow-up calls to ensure resolution of customer concerns and foster loyalty.
- Maintained up-to-date knowledge of products and services to provide informed support.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
Road Side Assistance
2 Years 2 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Operated tow trucks to transport vehicles safely and efficiently.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
Education
High School Diploma
- Robotics Member
- Drama Club