Tyler Weeks
Lebanon
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Overview
8
8
years of professional experience
Work History
Warehouse Manager
CRC Development LLC
10.2023 - 04.2025
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved customer satisfaction, accurately fulfilling orders and managing returns.
Customer Service Representative
Rally House
09.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Field Service Specialist
National Entertainment Network
07.2017 - 03.2020
- Implemented preventative maintenance schedules, reducing the frequency of equipment failures and increasing customer satisfaction.
- Maintained detailed documentation of all service activities, allowing for accurate tracking of work performed and facilitating efficient billing processes.
- Achieved high success rates in equipment repair, minimizing downtime for clients and maintaining optimal system performance.
- Delivered exceptional customer service through effective communication and prompt attention to client needs, fostering loyalty and repeat business.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Education
No Degree - Law Enforcement
Drury University
Springfield, MO05-2014
High School Diploma -
Buffalo High School
Buffalo, MO05-2005
Skills
- Problem-solving skills
- Data entry
- Customer service
- Filling prescriptions
- Medication dispensing
- Integrity and honesty
- Conflict de-escalation
- Commercial driving
- Attention to detail
- Punctual and reliable
Timeline
Warehouse Manager
CRC Development LLC
10.2023 - 04.2025
Customer Service Representative
Rally House
09.2021 - 10.2023
Field Service Specialist
National Entertainment Network
07.2017 - 03.2020
No Degree - Law Enforcement
Drury University
High School Diploma -
Buffalo High School