Tyler Ward
Ozark
Summary
Dependable delivery driver with a solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Delivery Driver
UPS
Hollister, MO
09.2021 - Current
- Operated delivery vehicles safely while adhering to all traffic regulations and company policies.
- Managed daily route planning to optimize delivery efficiency and minimize delays.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with maintenance standards.
- Utilized handheld devices for tracking deliveries, ensuring accuracy in package management.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Delivery Driver
Fed Ex Ground
Springfield, MO
03.2021 - 09.2021
- Implemented process improvements that enhanced delivery timelines and reduced operational costs.
- Collaborated with team members to maintain high standards of service quality across routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Delivery Driver
Lowes Home Improvment
Hollister, MO
03.2018 - 05.2021
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Improved delivery accuracy by diligently checking orders before departure.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Delivery Driver
Missouri Furniture
Camdenton, MO
01.2014 - 03.2018
- Trained new drivers on best practices for safe driving and efficient delivery processes.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Education
No Degree - Gender Studies
OTC
Lebanon MissouriHigh School Diploma -
Lebanon Senior High School
Lebanon Missouri05-2012
No Degree - Criminal Justice
Missouri Western State University
Saint Joseph, MOSkills
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Time management skills
- Route management
- Delivery scheduling
- Pre-trip and Post-trip inspections
- Advanced planning
Timeline
Delivery Driver
UPS
09.2021 - Current
Delivery Driver
Fed Ex Ground
03.2021 - 09.2021
Delivery Driver
Lowes Home Improvment
03.2018 - 05.2021
Delivery Driver
Missouri Furniture
01.2014 - 03.2018
No Degree - Gender Studies
OTC
High School Diploma -
Lebanon Senior High School
No Degree - Criminal Justice
Missouri Western State University