Tyler Sutton
Lebanon
Summary
Help Desk Technician II with over three years of experience in diagnosing and resolving hardware and software issues. Proficient in completing new computer installations and installing network wiring and hardware at various locations. Successfully contributed to the migration and installation of a new phone system, enhancing communication efficiency.
Overview
6
6
years of professional experience
Work History
Help Desk Technician II
The Durham Company
Lebanon
03.2020 - Current
- Provided technical support for hardware and software issues across user devices.
- Resolved network connectivity problems and system errors efficiently.
- Supported users with software installations and updates, ensuring seamless access across various platforms.
- Logged support interactions in ticketing system, facilitating knowledge sharing and issue resolution.
- Created new accounts, reset passwords, and configured server access for users.
- Configured security settings for groups and individual users.
- Worked with IT team to streamline workflows, enhancing overall user experience.
- Installed operating system updates per company policy.
Education
High School Diploma -
Lebanon Technical Career Center
Lebanon, MO05-2020
Skills
- Technical support
- Hardware troubleshooting
- Software installation
- Application support
- Troubleshooting and diagnosis
- Remote support
- Hardware repair
- Network testing
- Operating systems
- Software updates
- Software diagnosis
- Hardware diagnostics
- Problem solving
- Issue resolution
- Problem simulation
- Computer workstation setup
- Effective communication
Special Projects
- Installed 60,000+ feet of Ethernet cable and supported the deployment of technology infrastructure for a new company location.
- Assisted with two phone system migrations.
- served as project manager for our most recent phone system migration.
- Helped install the technology infrastructure for our sister company at a new location.
- Successfully supported the replacement of all end-of-life Windows 10 computers with Windows 11 systems.
Timeline
Help Desk Technician II
The Durham Company
03.2020 - Current
High School Diploma -
Lebanon Technical Career Center