Tyler Phipps
Doe Run
Summary
Driven Automotive Parts Specialist with expert parts knowledge and a strong focus on customer service. Proven ability to enhance client satisfaction and coordinate special orders, leading to increased revenue opportunities.
Overview
4
4
years of professional experience
Work History
Automotive Parts Specialist
Twin City Toyota
Herculaneum, MO
02.2025 - Current
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Improved customer satisfaction by providing expert advice on automotive parts and their applications.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
Automotive Parts Specialist
Autocenters Nissan
Herculaneum, MO
06.2023 - 01.2025
- Conducted training sessions for new staff on systems and procedures, promoting team knowledge and performance.
- Implemented best practices for inventory management, contributing to reduced waste and improved operational flow.
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Issued parts to technicians to complete customers' repairs.
- Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Automotive Parts Specialist
Audi Kirkwood
St Louis, MO
10.2021 - 06.2023
- Assisted customers in identifying and ordering automotive parts, enhancing overall service experience.
- Utilized electronic parts catalogs to provide accurate information on vehicle specifications and compatibility.
- Maintained inventory levels through regular stock assessments, ensuring availability of essential components.
- Collaborated with team members to streamline order processing, improving efficiency in the parts department.
- Resolved customer inquiries regarding part features and installation processes, fostering strong client relationships.
- Processed returns and exchanges effectively, adhering to company policies for customer satisfaction.
Education
High School Diploma -
Affton High School
St. Louis05-2017
Skills
- Parts cataloging
- Product presentation
- Supplier negotiations
- Stock control
- Expert parts knowledge
- Ordering parts
- Customer service
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Clean driving record
Eagle Scout
I am a proud Eagle Scout of Troop 362 located in Maplewood, MO. My Eagle Scout Project consisted of building the foundations for two statues that were donated to a nearby venue called The Heights. These statues were donated to The Heights to be a part of a veteran memorial.
Timeline
Automotive Parts Specialist
Twin City Toyota
02.2025 - Current
Automotive Parts Specialist
Autocenters Nissan
06.2023 - 01.2025
Automotive Parts Specialist
Audi Kirkwood
10.2021 - 06.2023
High School Diploma -
Affton High School