Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tyler minnick

Mechanic/lube Technician
lawson

Summary

Dynamic Assistant Manager at Oil Changers with a proven track record in operations management and customer service excellence. Enhanced customer satisfaction through effective team leadership and prompt resolution of concerns. Skilled in staff training and development, ensuring high-quality service delivery while maintaining safety standards. Adaptable and committed to continuous improvement.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Assistant Manager

Oil Changers
09.2024 - 05.2025
  • Contributed to customer satisfaction by conducting thorough inspections and recommending necessary maintenance services.
  • Delivered top-notch customer experiences by explaining services performed, answering questions, and offering relevant recommendations based on vehicle condition assessments.
  • Demonstrated adaptability by efficiently performing multiple tasks, including oil changes, filter replacements, and fluid checks based on workload demands.
  • Supported smooth operations by promptly notifying supervisors of any equipment malfunctions or supply shortages that could impact service delivery.
  • Kept up-to-date records of work performed on each vehicle, facilitating accurate tracking of completed services and future needs assessment for clients'' vehicles.
  • Ensured a positive customer experience by providing timely, high-quality service tailored to each vehicle''s specific needs.
  • Developed strong relationships with customers by providing exceptional service and addressing any concerns or questions they had about their vehicle''s maintenance needs.
  • Ensured safety standards by adhering to company guidelines and protocols for proper disposal of hazardous materials.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

Adult Education Center
Gladstone, MO

Skills

Operations management

Team leadership

Employee performance evaluations

Team motivation

Decision-making

Customer service

Customer relations

Team building

Adaptability and flexibility

Staff training and development

Staff supervision

Staff management

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 4 staff members.

Certification

Lube tech

Timeline

Lube tech

10-2024

Assistant Manager

Oil Changers
09.2024 - 05.2025

High School Diploma -

Adult Education Center
Tyler minnickMechanic/lube Technician