Tyler Dibben
Battlefield,MO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Consistently implement key disciplines in personal life to bring a high level of energy and motivation to performance in all aspects of life, daily. Excellent with information retention, industry analysis and developing strategies to overcome complex issues. Proficient at discovering and utilizing tools available to me, with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Sales Expert
LazBoy Home Furnishings And Decor
05.2022 - Current
- Achieved top sales associate in first year exceeding 1.2 million in sales.
- Boosted sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Improved overall customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong product knowledge, effectively communicating features and benefits to customers for informed decision making.
- Conducted competitor analysis, adjusting sales strategies accordingly for sustained market presence.
- Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Developed and delivered engaging sales presentations to convey product benefits.
- Built relationships with customers and community to promote long term business growth.
Audi Brand Specialist
Reliable Superstore, Audi Of Springfield
08.2021 - 11.2022
- Boosted customer satisfaction by providing knowledgeable guidance on Audi vehicle features and benefits.
- Enhanced sales performance by conducting thorough product demonstrations tailored to individual client needs.
- Developed strong relationships with clients by maintaining regular communication and addressing concerns promptly.
- Assisted customers with financing options, collaborating with the finance team to ensure smooth transactions.
- Increased repeat business by fostering a positive customer experience throughout the entire sales process.
- Conducted follow-up calls after each sale, ensuring customer satisfaction and addressing any unresolved issues.
- Maintained up-to-date knowledge of Audi products, technology advancements, and market trends through ongoing training sessions.
- Participated in weekly sales meetings to strategize sales goals, discuss new inventory arrivals, and share best practices among colleagues.
- Coordinated test drives for prospective buyers, tailoring routes based on their preferences and desired vehicle capabilities demonstration.
- Improved overall buying experience through thoughtful listening skills that allowed me to identify specific client needs quickly.
Customer Service Representative
T-Mobile
09.2019 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Business Development Specialist
Frontier Media Labs
08.2018 - 01.2019
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Enhanced brand visibility by designing and implementing innovative marketing campaigns across various platforms.
- Negotiated contracts with vendors and clients, securing favorable terms that maximized profits while maintaining strong relationships.
Retail Sales Consultant
AT&T
11.2015 - 11.2016
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Collaborated with team members to achieve monthly sales targets consistently.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Conducted regular product demonstrations, increasing interest in featured items.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
U.S Army, Military Police Officer
Army Reserve
07.2010 - 08.2015
- Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
- Obtained information from arrested subjects to conduct debriefings.
- Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
The Cellular Connection
Verizon Wireless
02.2014 - 06.2014
- Enhanced network performance by conducting routine maintenance and troubleshooting on cellular equipment.
- Reduced downtime for clients by efficiently diagnosing and repairing cellular devices.
- Improved customer satisfaction with timely resolution of technical issues related to cellular networks and devices.
- Provided exceptional support to customers through comprehensive training sessions on device usage and troubleshooting techniques.
Appointment Scheduling Specialist
Beltone Hearing Centers
02.2012 - 12.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Graduated -
High School
Mount Vernon05.2010
Skills
- Lead Qualification
- Upselling and Cross Selling
- Objection Handling
- Competitor Analysis
- Active Listening
- Industry Knowledge
- Product Knowledge
- Relationship Building
- Sales Closing
- Interpersonal Communication Skills
References
- Matt Sibet, General Sales Manager, Reliable Audi, BMW, Lexus: 714-865-8020
- Kenneth White, Sales Client: 417-838-3912
- Aaron Markle, Co-Worker, Character Reference: 417-380-9290
- Cindy Yates, Employer, Owner of LazBoy Springfield Location: 417-894-3211
Body Building, Golf, Art, Studying Anthropology, History, Theology and Pharmacology
Most of my free time is spent reading books to strengthen my mind and spirit. I've been fascinated since a child, with Philosophy of the ancients, their study of humanity, the world and our place within it. History and Theology to me, is where we can learn the most of ourselves. The rest of my free time is spent on insuring my body is strong and a healthy vessel for my mind and spirit. Golf has been a passion of mine due to its challenge and requirement of focus on the details. I've always discovered fulfillment for me, resides on the other side of challenge I overcome. I also enjoy studying food, pharmacon and their respective effects on the body.
Timeline
Sales Expert
LazBoy Home Furnishings And Decor
05.2022 - Current
Audi Brand Specialist
Reliable Superstore, Audi Of Springfield
08.2021 - 11.2022
Customer Service Representative
T-Mobile
09.2019 - 08.2021
Business Development Specialist
Frontier Media Labs
08.2018 - 01.2019
Retail Sales Consultant
AT&T
11.2015 - 11.2016
The Cellular Connection
Verizon Wireless
02.2014 - 06.2014
Appointment Scheduling Specialist
Beltone Hearing Centers
02.2012 - 12.2013
U.S Army, Military Police Officer
Army Reserve
07.2010 - 08.2015
Graduated -
High School
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