Tyler Detherage
Lathrop
Summary
Dynamic business leader with a background in operations management, customer service excellence, and team development. Skilled in budgeting, performance management, and implementing systems that improve efficiency and profitability. Recognized for strong communication, accountability, and the ability to motivate teams toward achieving organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Farmers Insurance
Farmers Insurance Agency
Kansas City, MO
12.2024 - Current
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to excel in both independent and collaborative team settings.
- Proven ability to learn quickly and adapt to new situations.
Certified Training General Manager
Buffalo Wild Wings
Liberty, MO
03.2024 - Current
- Same duties as General Manager
- Trained all new managers in the KC district
- Led meetings for District and Region
- Labor champion for the district
General Manager
Buffalo Wild Wings
Liberty, MO
05.2023 - Current
- Maintain Top 5 store in the Company.
- Direct oversight of 4 managers
- Rebuild the culture of the sports bar: moved turnover below 90% for Year over Year
- Decreased ticket times by an avg of 6 minutes
- Lead Regional Meetings for GMs when introducing new items.
Asst. General Manager
Buffalo Wild Wings
Kansas City, MO
12.2021 - 05.2023
- Increased Overall Customer Scores by 20%
- Dropped turnover under 100%
- Top 5 Scorecard Results for 2022 and maintained top 5 for 2023
- Exceeding Expecations in Bar Cost, Labor, Turnover, Same Store Sales.
Assist. Food Service Director
Aramark
Maryville, MO
03.2018 - 12.2021
- Oversaw 8 salaried managers
- Maintained budgets and expectations for 7 cafeteria locations, 5 national brands, full catering department and vending program
- Reorganized cafeteria operations of 300 student employees and 50 full-time employees.
- Rebuilt menus for all national brands.
- Created Athletic Partnership to improve attendance
General Manager
Taco Bell
St. Joseph, MO
05.2011 - 03.2018
- All Managerial Duties
- Controlled Inventory, turnover, and P&L
- Held an average of 92%+ 3rd party audit scores from 2013-2017
Education
Bachelor of Science - Business Management
Northwest Missouri State
Maryville, MO12.2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
Certification
Property and Casualty License
Life and Health License
Timeline
Farmers Insurance
Farmers Insurance Agency
12.2024 - Current
Certified Training General Manager
Buffalo Wild Wings
03.2024 - Current
General Manager
Buffalo Wild Wings
05.2023 - Current
Asst. General Manager
Buffalo Wild Wings
12.2021 - 05.2023
Assist. Food Service Director
Aramark
03.2018 - 12.2021
General Manager
Taco Bell
05.2011 - 03.2018
Bachelor of Science - Business Management
Northwest Missouri State