Tyler Alcorn
St. Charles
Summary
Achieved significant operational efficiencies and fostered a culture of continuous improvement at CitiMortgage, demonstrating exceptional problem-solving and teamwork skills. Spearheaded change initiatives, enhancing employee morale and optimizing resource allocation. Recognized for expertise in compliance and staff development, contributing to a positive and productive work environment.
Overview
21
21
years of professional experience
Work History
Operations Manager (Senior Vice President)
CitiMortgage
06.2022 - 05.2024
- Optimized resource allocation by identifying underutilized assets and reallocating them effectively within the organization.
- Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
- Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
- Championed a culture of continuous improvement within the department, encouraging innovation and creative problem-solving among staff members.
Unit Manager (Assistant Vice President)
CitiMortgage
10.2014 - 06.2022
- Managed teams of 15-20 staff with oversight on Mortgage-related document research and creation.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Enhanced customer satisfaction by resolving complaints promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Defined clear targets and objectives and communicated to other team members.
Document Processor
CitiMortgage
02.2003 - 10.2014
- Researched, created and filed backend Mortgage-related documents in a variety of positions within the Document Services department.
- Became a Subject Matter Expert and served as lead processor on difficult or complex projects.
- Trained junior processors, supporting their growth and development while fostering a strong sense of community within the department and improving leadership skills.
- Actively participated in departmental meetings, contributing to strategic planning and decision-making processes.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
Education
No Degree - Business Administration
Lindenwood University
St. Charles, MOHigh School Diploma -
Wentzville Holt High School
Wentzville, MOSkills
- Team Leadership
- Managing Operations and Efficiency
- Process Improvements
- Cross-Functional Teamwork
- Data Management (Excel, Access, web-based databases and vendors)
- Verbal and written communication
- Complex Problem-Solving
Additional Information
- Impacted by layoff in March 2024 due to lower business volumes in Mortgage and being junior to peers following most recent promotion. Recent time taken off to be more involved with foster child.
- Leadership of Excellence Award winner in 2015 after one year in leadership role at CitiMortgage. This is granted annually to less than 1% of employees across the business and included an all-expenses paid trip to San Diego, CA.
- Volunteer soccer coach for over 25 years (starting at 15 years old) which has helped develop natural leadership skills.
Timeline
Operations Manager (Senior Vice President)
CitiMortgage
06.2022 - 05.2024
Unit Manager (Assistant Vice President)
CitiMortgage
10.2014 - 06.2022
Document Processor
CitiMortgage
02.2003 - 10.2014
No Degree - Business Administration
Lindenwood University
High School Diploma -
Wentzville Holt High School
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