TYGAN DYE
O'Fallon
Summary
Bringing strong customer service and organizational skills with experience in managing multi-line phone systems and scheduling. Adept at handling sensitive information and maintaining confidentiality while providing administrative support. Demonstrates effective communication and problem-solving abilities to enhance client satisfaction and streamline office operations.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Business Assistant
Heartland Dental
01.2026 - Current
- Coordinated daily operations to enhance clinic efficiency and patient satisfaction.
- Managed appointment scheduling, optimizing staff resources and reducing wait times.
- Developed training materials for new hires, improving onboarding processes and team integration.
- Implemented tracking systems for patient records, ensuring accuracy and compliance with regulations.
- Managed front desk operations, ensuring efficient check-in and check-out processes for customers.
- Coordinated appointments and maintained scheduling for service department, enhancing customer satisfaction.
- Assisted in resolving customer inquiries and concerns promptly, fostering positive relationships with clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Representative
Etrailer.com
06.2025 - 12.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume call traffic while maintaining quality service standards.
- Utilized CRM software to track customer interactions and streamline service processes.
- Collaborated with team members to enhance service delivery and resolve issues promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service through effective communication and problem-solving strategies.
FRONT DESK RECEPTIONIST
TOMASINO GOERSS VISION SOURCE
07.2023 - 05.2025
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Collaborated with other team members to ensure seamless communication across different departments
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Monitored front desk traffic to support customer satisfaction.
- Established and maintained good communications with personnel and clientele.
- Assisted with completion of forms or sign-in procedures.
- Answered questions about company location and hours of operation.
- Opened and closed main office in alignment with established security procedures.
- Assisted colleagues in completing special projects related to customer service initiatives.
CUSTOMER SERVICE REPRESENTATIVE
CARSHIELD
03.2023 - 06.2023
- Take all incoming calls
- Help customers with first call resolution
- Transfer calls to department they need
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
RECEPTIONIST
NAPLETON KIA
12.2021 - 01.2023
- I greet customers as they come in, I help direct them in where they need to go.
- I take phone calls and I help guide them in the direction they need to go in.
- I stock car keys in, I receipt in payment for service, parts, and finance.
CASHIER HOST/HOSTESS
BUFFALO WILD WINGS
05.2021 - 11.2021
- I greet people when they walk in, I seat them at their table.
- When someone comes in and wants a takeout order I place it and give them their change back.
- When someone calls the store I help them to the best of my ability.
- I am always trying to help other people I am reliable and a lot of people can count on me.
CASHIER
FAZOLI'S
05.2020 - 05.2021
- I can give back the right change and feel I do good at it.
- I am a good at helping people and I am a people person and get along with everyone.
- Answered questions
- Welcomed guests
- Processed cash, check, or credit transactions with accuracy
- Counted cash drawers
Education
HIGH SCHOOL DIPLOMA -
FT. ZUMWALT EAST HIGH SCHOOL
MO05-2021
Skills
- Food Service
- Cash Handling
- Organizational skills
- Typing
- Cashiering
- Multi-line phone systems
- Telephone etiquette
- Problem-solving skills
- Scheduling
- Office organization
- Cash handling
- Team collaboration
- Sensitive information handling
- Initiative-taking
- Spreadsheet tracking
- Client communication
- Front Desk
- POS
- Customer service
- Serving Experience
- Phone Etiquette
- Host/Hostess
- Verbal and written communication
- Attention to detail
- Listening skills
- Scheduling appointments
- Appointment scheduling
- Administrative skills
- Work prioritization
- Filing
- Phone etiquette
- Active listening
- Critical thinking
- Call center experience
- Payment processing
- Documentation
Personal Information
Timeline
Business Assistant
Heartland Dental
01.2026 - Current
Customer Service Representative
Etrailer.com
06.2025 - 12.2025
FRONT DESK RECEPTIONIST
TOMASINO GOERSS VISION SOURCE
07.2023 - 05.2025
CUSTOMER SERVICE REPRESENTATIVE
CARSHIELD
03.2023 - 06.2023
RECEPTIONIST
NAPLETON KIA
12.2021 - 01.2023
CASHIER HOST/HOSTESS
BUFFALO WILD WINGS
05.2021 - 11.2021
CASHIER
FAZOLI'S
05.2020 - 05.2021
HIGH SCHOOL DIPLOMA -
FT. ZUMWALT EAST HIGH SCHOOL