TyEsha Davis
Kansas City
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
4027
4027
years of post-secondary education
1
1
Certification
Work History
Mobile Activation Rep
Charter Communications, Spectrum
Kansas City
11.2025 - 03.2026
- Assisted customers with service inquiries and account management.
- Resolved technical issues through troubleshooting and effective communication.
- Processed service requests and maintained accurate customer records.
- Documented customer interactions for future reference and issue tracking.
- Educated customers on product features and service options available.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
General Clerk
IRS
Kansas City
08.2019 - 12.2022
- Processed incoming documents for tax returns and other filings.
- Coordinated communication between departments to ensure compliance standards.
- Organized files and documentation for easy retrieval and reference.
- Collaborated with team members to improve workflow efficiency in operations.
- Scanned documents into digital format for storage purposes.
- Assisted with data entry, filing, sorting mail, and other office duties.
Phlebotomist
Me 2 You Academy
Kansas City
01.2021 - 12.2021
- Collected blood samples from patients using proper techniques and safety protocols.
- Prepared and labeled specimens for laboratory analysis following established procedures.
- Educated patients on the blood draw process to ensure comfort and cooperation.
- Ensured compliance with safety regulations and infection control standards at all times.
- Monitored supply inventory, restocked materials, and reported shortages promptly.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Provided excellent customer service while interacting with patients.
Janitor
Devine Janitorial
Kansas City
02.2021 - 10.2021
- Clean, stock and supply designated facility areas.
- Dusting, sweeping, vacuuming, mopping.
- Carry out deep cleaning and detailed cleaning tasks.
- Notify management of deficiencies or repairs required.
- Stock and maintain supply rooms.
Cashier/Sales Associate
Family Dollar
Kansas City
06.2020 - 12.2020
- Provides a positive customer experience with fair, friendly, and courteous service.
- Assist customers with purchases.
- Provide a friendly positive environment for customers and staff.
- Resolves customer issues and answers questions.
- Process all transactions for customer purchases and returns.
- Handle cash checks, credit/debit card transactions and bank deposits for store.
Education
Certificate - Phlebotomy
Me 2 You Academy of Phlebotomy
Kansas City, MOHigh school diploma -
Southeast High School
Kansas City, MOSkills
- Clerical Experience
- Typing
- Customer service
- Cash handling
- Hospital experience
- Documentation review
- Experience Administering Injections
- HIPAA trained
- Phlebotomy
- Vital signs
- CPR
- Specimen Collection
- Data Entry
- Waived Testing/ Point of care Testing
- Laboratory Experience
- Communication skills
- Venipuncture
- Medical Records
- Computer Skills
- Medication Administration
- Time management
- Tax Experience
- Cash register
- Data collection
- Care plans
- Custodial Experience
- Medical collection
- Medical Terminology
- Specimen collection / processing
- Computer Operation
- Google Suite
- Patient Care
- Schedule management
- Microsoft Word
- Organizational skills
- Blood Sampling
Certification
- Driver's License ASCP, 12/01/21, 12/31/23
- Certified Phlebotomy Technician (CPT), 12/01/21, 12/31/23
- CPR Certification, 11/01/21, 11/30/23
- BSL, 11/01/21, 11/30/23
Assessments
- Protecting patient privacy, Proficient, 12/01/21, Understanding privacy rules and regulations associated with patient records. Full results: Proficient
- Work style: Reliability, Proficient, 10/01/21, Tendency to be reliable, dependable, and act with integrity at work. Full results: Proficient
Timeline
Mobile Activation Rep
Charter Communications, Spectrum
11.2025 - 03.2026
Janitor
Devine Janitorial
02.2021 - 10.2021
Phlebotomist
Me 2 You Academy
01.2021 - 12.2021
Cashier/Sales Associate
Family Dollar
06.2020 - 12.2020
General Clerk
IRS
08.2019 - 12.2022
Certificate - Phlebotomy
Me 2 You Academy of Phlebotomy
High school diploma -
Southeast High School