Dynamic Senior Manager with extensive experience at New Yaohan Department Store, excelling in budget forecasting and sales analysis. Proven track record in vendor negotiation and staff training, driving significant improvements in merchandising strategies and operational efficiency. Adept at project planning, fostering strong partnerships, and enhancing customer satisfaction through targeted promotional initiatives.
Overview
25
25
years of professional experience
Work History
Senior Manager
New Yaohan Department Store
Macao
10.2000 - Current
Merchandising
Planning:
Yearly budget, sales, and GP forecasting (market/merchandise).
New project planning. Work with design/contractor for new counters, shops, or renovation.
Renew the contract with concession/consignment.
Vendor:
Price/merchandising negotiation with the vendor
Promotion arrangement with the vendor, communication with the vendor's yearly marketing plan, creating a strong partnership with the vendor, concession, and overseas supplier, and sourcing new brands/products.
Purchasing works with local and overseas suppliers or vendors.
Operation
Staff:
Headcount control.
Daily routine work, regular staff inspections, customer service inspections, and staff discipline (direct/vendor's)
Product knowledge, skills, and staff training,
Staff reviews Joe's results regularly, and yearly assessments are conducted for all staff.
customer complaint/enquiry follow-ups.
Sales Area Management:
Sales floor and section daily inspection, merchandising display/presentation, promotion setup/display.
Sales analysis, sales results, customer preferences, and buying patterns.
Daily sales and GP review, budget, sales, inventory review, and contingency plan.
Review consumer and customer feedback, and service standards.
Wholesale business
Create relationships with dealers/clients.
Protect pricing control for the retail market.
Yearly order planning with the factory for retail and whole business.
Work with clients/factory of goods on defective procedures.