Summary
Overview
Work History
Education
Skills
Timeline
Generic

Twashana Strickland

Florissant

Summary

My aim is to acquire a position in a growth-oriented company, where I can use my strong data entry, customer service and problem solving skills to contribute to the company's success. I am also looking for a position that will allow me to be stronger and develop my abilities.

Overview

14
14
years of professional experience

Work History

Buying Specialist

Schnucks Markets
Saint Louis, MO
10.2019 - Current
  • Developed and implemented training programs for new team members to enhance service quality.
  • Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
  • Coordinated promotional activities, increasing customer engagement and driving sales performance.
  • Analyzed sales data to identify trends, informing strategic decisions for product placement.
  • Conducted orientation for most new hires.

Transporter

Docks. Inc
Saint Louis, MO
09.2018 - 10.2019
  • Arranged to pick up particular customers or groups on a regular schedule
  • Followed relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.

Customer Service Representative

Oxi Fresh
Saint Louis, MO
04.2017 - 05.2018
  • Generated new business leads through a mix of cold calling other business associations and referrals.
  • Utilized CRM daily to log interactions, track sales and data. Reported all potential and competitive practices to management.
  • Identifying customer needs and recommending tailored cleaning solutions carpet, upholstery, tile and water damage restoration.
  • Collaborated with operations and customer care departments to ensure order fulfillment and resolved post service challenges promptly maintaining high customer satisfaction rate.
  • Resolved customer inquiries through effective communication and problem-solving techniques.

Pastry Cook

Hyatt Regency
Saint Louis, MO
07.2012 - 03.2017
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer
  • Cleaned and maintained kitchen equipment and oven
  • Developed new products based on seasonal ingredients, holidays and dessert trends
  • Prepared assortment of chocolate bark, truffles and other hand dipped and molded chocolates
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
  • Replenished and rotated food items, following correct food cooling and storage procedures

Education

Associate of Arts - Culinary Arts

Le'Cole Culinaire
St Louis, MO
09-2013

High School Diploma -

Imagine College Preparatory
St Louis, MO
05-2009

Skills

  • Customer-service oriented
  • Workers' compensation knowledge
  • Types 62 wpm
  • Fast Learner
  • Active listening
  • Data Entry
  • Staff Training Verbal/Non-verbal Communication
  • Problem-solving
  • Meticulous attention to detail
  • Collaborative team player
  • Faxing paperwork
  • Team building

Timeline

Buying Specialist

Schnucks Markets
10.2019 - Current

Transporter

Docks. Inc
09.2018 - 10.2019

Customer Service Representative

Oxi Fresh
04.2017 - 05.2018

Pastry Cook

Hyatt Regency
07.2012 - 03.2017

Associate of Arts - Culinary Arts

Le'Cole Culinaire

High School Diploma -

Imagine College Preparatory
Twashana Strickland