Twashana Strickland
Florissant
Summary
My aim is to acquire a position in a growth-oriented company, where I can use my strong data entry, customer service and problem solving skills to contribute to the company's success. I am also looking for a position that will allow me to be stronger and develop my abilities.
Overview
14
14
years of professional experience
Work History
Buying Specialist
Schnucks Markets
Saint Louis, MO
10.2019 - Current
- Developed and implemented training programs for new team members to enhance service quality.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Coordinated promotional activities, increasing customer engagement and driving sales performance.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Conducted orientation for most new hires.
Transporter
Docks. Inc
Saint Louis, MO
09.2018 - 10.2019
- Arranged to pick up particular customers or groups on a regular schedule
- Followed relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
Customer Service Representative
Oxi Fresh
Saint Louis, MO
04.2017 - 05.2018
- Generated new business leads through a mix of cold calling other business associations and referrals.
- Utilized CRM daily to log interactions, track sales and data. Reported all potential and competitive practices to management.
- Identifying customer needs and recommending tailored cleaning solutions carpet, upholstery, tile and water damage restoration.
- Collaborated with operations and customer care departments to ensure order fulfillment and resolved post service challenges promptly maintaining high customer satisfaction rate.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Pastry Cook
Hyatt Regency
Saint Louis, MO
07.2012 - 03.2017
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer
- Cleaned and maintained kitchen equipment and oven
- Developed new products based on seasonal ingredients, holidays and dessert trends
- Prepared assortment of chocolate bark, truffles and other hand dipped and molded chocolates
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
- Replenished and rotated food items, following correct food cooling and storage procedures
Education
Associate of Arts - Culinary Arts
Le'Cole Culinaire
St Louis, MO09-2013
High School Diploma -
Imagine College Preparatory
St Louis, MO05-2009
Skills
- Customer-service oriented
- Workers' compensation knowledge
- Types 62 wpm
- Fast Learner
- Active listening
- Data Entry
- Staff Training Verbal/Non-verbal Communication
- Problem-solving
- Meticulous attention to detail
- Collaborative team player
- Faxing paperwork
- Team building
Timeline
Buying Specialist
Schnucks Markets
10.2019 - Current
Transporter
Docks. Inc
09.2018 - 10.2019
Customer Service Representative
Oxi Fresh
04.2017 - 05.2018
Pastry Cook
Hyatt Regency
07.2012 - 03.2017
Associate of Arts - Culinary Arts
Le'Cole Culinaire
High School Diploma -
Imagine College Preparatory