Summary
Overview
Work History
Education
Skills
Timeline
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Tuff Hicks

Lee's Summit

Summary

Dynamic professional with a proven track record at BOKF, excelling in relationship building and financial advising. Skilled in enhancing customer satisfaction and achieving sales targets through tailored solutions. Recognized for problem-solving abilities and maintaining compliance, contributing to a positive branch environment and fostering long-term client trust.

Helpful New Accounts Representative committed to thoroughly interviewing individuals desiring to open new accounts. Skilled at explaining available banking services and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures and techniques.

Personable New Accounts Representative with 2 years' experience in Banking. Outstanding leadership and organizational abilities with superb verbal and written communication skills. Familiarity with all account types, products and services.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Personal Banker 1

BOKF
02.2023 - 03.2025
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Processed deposits, withdrawals and ACH transfers accurately.

Service Manager

Hyvee
11.2021 - 02.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.

Clerk

Quiktrip
03.2020 - 08.2020
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Sales Representative

Cable Dahmer Buick GMC Cadillac
10.2018 - 09.2019
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Answered telephone and email inquiries from potential customers.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Education

High School Diploma -

Lees Summit High School
Lee's Summit, MO
04-2016

Skills

  • Relationship building
  • Branch operations
  • Customer service
  • Customer satisfaction
  • Positive attitude
  • Relationship building and management
  • Financial advising
  • Banking
  • Problem-solving

Timeline

Personal Banker 1

BOKF
02.2023 - 03.2025

Service Manager

Hyvee
11.2021 - 02.2023

Clerk

Quiktrip
03.2020 - 08.2020

Sales Representative

Cable Dahmer Buick GMC Cadillac
10.2018 - 09.2019

High School Diploma -

Lees Summit High School
Tuff Hicks