Tucker Sauer
St. Louis,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Computer Science and Information position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Microcenter
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
Cashier
Target
11.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Checked personal identifications during alcohol and tobacco sales.
- Lifted up to 75 pounds at once
Host/Line Cook
Super Smokers BBQ+Cajun
08.2021 - 07.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
- Completed daily side work and opening and closing duties without fail.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Host
Cracker Barrell Old Country Store
08.2020 - 04.2021
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Associate of Science - Computer And Information Sciences
Central Methodist University
Fayette, MO05.2026
High School Diploma -
Affton High School
St Louis, MO05.2022
Skills
- Promotional Support
- Senior Leadership Support
- Records Preparation
- Staff Training
- Product Organization
- Sales Expertise
- Active Listening
- Minute Taking
- Refund Processing
- Retail Sales Customer Service
- POS Systems and Ordering Platforms
- Order Processing
- Problem-Solving Ability
- Account Invoicing
- Order Taking
- Loyalty Program Promotion
- Customer Seating
- Conflict Resolution
- Cash Drawer Management
- Retail Merchandising
- Guest Observations
- Debris and Trash Removal
- Guest Flow
- Guest Inquiries
Fixing Computers, Coding, Making Websites, Graphic Design, Volunteer work
Fixing Computers: Throughout middle school, high school, and college I helped fix most of my peers laptops and desktops as well as some teachers and professors. Giving recommendations on new laptops and desktops if need be.
Coding: I have a very good understanding of coding, although I still need to learn more. I have knowledge in Python, HTML, as well as JAVA.
Making Websites: Throughout the years I have made over twenty different websites. Dating back to 2015 with my first website. I have noticed a lot of improvement over the years with coding and graphic design use with website, using mostly HTMl for them.
Graphic design: Over the years I have made plenty of logos, pamphlet, website designs, as well as fan designs of many things. Using mostly Adobe Photoshop and Procreate, I have designed over 152 different designs noticing improvement in each and every single one.
Volunteer Work: Since 2012 I have doing volunteer work. Wether it be at my families meat shop, the high school concession stand, boy scouts, etc. I have had many great experiences with volunteer work.
Languages
Spanish
Limited Working
German
Limited Working
Timeline
Customer Service Representative
Microcenter
02.2023 - Current
Cashier
Target
11.2022 - 12.2022
Host/Line Cook
Super Smokers BBQ+Cajun
08.2021 - 07.2022
Host
Cracker Barrell Old Country Store
08.2020 - 04.2021
Associate of Science - Computer And Information Sciences
Central Methodist University
High School Diploma -
Affton High School
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