Tristen D. Morgan
Kansas City
Summary
Insightful Food and Beverage Manager with years of experience directing and improving various operations. Pioneered effective employee motivational strategies and strong policy enforcement. Passionate about company education, training and being a confident representation of the business. Consistently leading by example, no exceptions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food & Beverage Outlet Manager
Hotel Kansas City
07.2024 - Current
- Hired and trained staff within given department through outstanding mentoring, coaching and teaching skills. Maintained flexibility to ensure retention was held across the board.
- Assessed sales reports to identify and increase revenue, support inventory oversight, and maintained budget.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Bartender
Cinberblock Brewery
12.2023 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Department Manager
Chicken N Pickle
03.2023 - 07.2024
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw both our Service and Hospitality departments, consisting of 60+ employees.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Provided exceptional customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback regarding methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in company exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Bartender
Drunken Worm
02.2023 - 02.2024
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Assistant General Manager
Messenger Coffee Company
02.2022 - 03.2023
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Filling Station
12.2016 - 02.2022
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in 30% decrease in waste.
- Trained on EOS to further my education within business operations.
Education
High School Diploma -
Shawnee Mission North
Shawnee, KS05-2016
Skills
- Clear verbal and written communication
- Seek to understand
- Recruiting and interviewing
- Pioneered accurate and quality training techniques
- Point of sale proficiency
- Customer service
- Embodiment of core values
- Transparency
- Team like mentality
- Policy implementation
- Negotiation
- Goal setting
Accomplishments
- Communication - Clear is Kind
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Sales - Increase revenue year after year by 10%.
- Critical Thinking - Maintain resolution based mindset when faced with any hurdles.
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- Allergen Awareness Training Certificate - AllerTrain by MenuTrinfo.
- EOS Certified - Entrepreneurial Operating Systems
Timeline
Food & Beverage Outlet Manager
Hotel Kansas City
07.2024 - Current
Bartender
Cinberblock Brewery
12.2023 - Current
Department Manager
Chicken N Pickle
03.2023 - 07.2024
Bartender
Drunken Worm
02.2023 - 02.2024
Assistant General Manager
Messenger Coffee Company
02.2022 - 03.2023
General Manager
Filling Station
12.2016 - 02.2022
High School Diploma -
Shawnee Mission North
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