Trista Foulk
Raymore
Summary
Results-driven customer service expert with a strong background in managing diverse inquiries and enhancing service delivery. Committed to leveraging critical thinking and organizational skills to achieve high-quality customer interactions and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative 2
CVS HEALTH CORPORATION
08.2021 - Current
- Managed prescription processing using pharmacy software to ensure accuracy and compliance.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Identified and resolved discrepancies and errors in customer accounts.
Medical Assistant
St Lukes Health Systems
11.2017 - 08.2021
- Assisted healthcare providers with patient examinations and follow-up care coordination.
- Managed patient scheduling and maintained accurate medical records using electronic health systems.
- Educated patients on treatment plans, medications, and preventive care measures effectively.
- Collaborated with multidisciplinary teams to streamline patient workflow and enhance service delivery.
- Implemented office protocols to improve operational efficiency and reduce appointment wait times.
- Trained new staff on clinical procedures and administrative protocols, fostering a collaborative environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Waitress
RC Chicken
05.2014 - 08.2021
- Delivered exceptional customer service in fast-paced restaurant environment.
- Efficiently managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to streamline order processes and enhance food presentation.
- Handled cash transactions accurately while maintaining register integrity during shifts.
- Resolved customer complaints proactively to maintain positive dining experiences.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
Assistant Store Manager
Caseys's General Stores
12.2015 - 08.2016
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed inventory levels, coordinating stock replenishment to optimize sales opportunities.
- Implemented promotional strategies, increasing customer engagement and driving store traffic.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Associate of Science - MEDICAL ASSISTANT/ X RAY TECH
Heritage College
Kansas City MO08-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Conflict resolution
- Order processing
- Team development
- Professional telephone demeanor
- Prioritization
- Customer focus
- Payment processing
- Fast learner
- Friendly, positive attitude
- Multitasking
- Organizational skills
Timeline
Customer Service Representative 2
CVS HEALTH CORPORATION
08.2021 - Current
Medical Assistant
St Lukes Health Systems
11.2017 - 08.2021
Assistant Store Manager
Caseys's General Stores
12.2015 - 08.2016
Waitress
RC Chicken
05.2014 - 08.2021
Associate of Science - MEDICAL ASSISTANT/ X RAY TECH
Heritage College