Summary
Overview
Work History
Education
Skills
Timeline
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Trisha Raetzloff

Saint Peters

Summary

Customer service and administrative professional with 15+ years of experience across healthcare, hospitality, and client services. Skilled in patient registration, scheduling, insurance verification, and handling high-volume calls with accuracy and empathy. Recognized for strong communication skills, problem-solving ability, and commitment to ensuring positive patient and customer experiences.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Meramec Dermatology
07.2024 - 07.2025
  • Greet, register, and prepare patients for visits while verifying insurance and intake documents
  • Collect co-pays, process payments, and manage overdue balances at check-in.
  • Schedule, reschedule, and confirm appointments; manage cancellations and waitlists.
  • Ensure compliance with HIPAA by safeguarding patient records, sensitive information, and electronic data.
  • Managed appointment scheduling, ensuring optimal patient flow and minimal wait times.
  • Organized office supplies and inventory, contributing to a well-functioning clinic environment.
  • Trained new administrative staff on office protocols and software applications effectively.
  • Answer high-volume phone calls, emails, and referrals with accuracy and efficiency.
  • Collaborate with providers and staff to ensure smooth patient flow and clinic operations.

New Client Specialist

Petropolis: Empowered Pet Care
06.2023 - 06.2024
  • Converted prospects into clients through tours, calls, and online leads.
  • Scheduled services, explained pricing, and provided excellent customer care.
  • Tracked conversion rates and maintained detailed client records.

Leasing Consultant

Madison Apartment Group
06.2022 - 05.2023
  • Assisted prospective and current residents with leasing, renewals, and service requests.
  • Scheduled appointments, conducted tours, and processed applications.
  • Coordinated with maintenance for timely completion of work orders.
  • Planned monthly resident events and managed social media content.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.

Patient Engagement Advocate

Eyecare Partners
01.2020 - 01.2022
  • Supported inbound/outbound calls for 550+ eye care offices nationwide.
  • Scheduled and confirmed appointments; verified insurance and processed payments.
  • Assisted patients with orders and handled escalated concerns with empathy.
  • Consistently exceeded company metrics for call quality and efficiency.
  • Advocated for patient needs, ensuring optimal care and satisfaction.
  • Resolved patient inquiries, enhancing overall service experience.

Department Coordinator PRN

SSM Healthcare
01.2018 - 01.2020
  • Registered patients, confirmed insurance, and managed medical records.
  • Scheduled appointments and operated a multi-line phone system.
  • Provided administrative support to ensure efficient clinic operations.
  • Managed patient records and ensured data accuracy within electronic health record systems.
  • Ensure compliance with HIPAA by safeguarding patient records, sensitive information, and electronic data.
  • Organized and maintained department records for easy access and regulatory compliance.

Front Desk Manager & Guest Service Agent

Comfort Inn & Suites
01.2009 - 01.2018
  • Supervised front desk operations, trained staff, and managed schedules.
  • Handled billing issues, accounts payable, and guest check-ins.
  • Resolved customer concerns promptly, ensuring positive guest experiences.
  • Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
  • Trained and mentored front desk staff, fostering a collaborative team environment.
  • Coordinated with housekeeping and maintenance teams to ensure timely room readiness for guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Education

High School Diploma -

American School
Lansing, IL
01-2009

St. Charles Community College
St. Charles, MO

Skills

  • Patient Scheduling & EMR Systems
  • Insurance Verification & Billing
  • Multi-Line Phone Systems
  • High-Volume Call Handling
  • Customer Service & Conflict Resolution
  • Organization & Time Management
  • Payment Processing
  • Data entry
  • Office administration

Timeline

Administrative Assistant

Meramec Dermatology
07.2024 - 07.2025

New Client Specialist

Petropolis: Empowered Pet Care
06.2023 - 06.2024

Leasing Consultant

Madison Apartment Group
06.2022 - 05.2023

Patient Engagement Advocate

Eyecare Partners
01.2020 - 01.2022

Department Coordinator PRN

SSM Healthcare
01.2018 - 01.2020

Front Desk Manager & Guest Service Agent

Comfort Inn & Suites
01.2009 - 01.2018

High School Diploma -

American School

St. Charles Community College

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Trisha Raetzloff