Trisha Norfleet

McDonald's Restaurant

10.1990 - Current

Manage inventory control, cash control, and store opening and closing procedures of a 5 million dollar restaurant.
Manage up to 100 employees successfully in fast-paced environment through proactive communication and positive feedback.
Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices.
Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Supervise guests, up to 2000 a day, at the front counter and drive thru, answering questions regarding products.
Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Train new employees on proper protocols and customer service standards.
Interact well with customers to build connections and nurture relationships.
Train and guide team members to maintain high productivity and performance metric which currently is top in our region.
In charge of recruiting, hiring and training of team members.
Approve regular payroll submissions for employees.