Trish Barks
Fenton
Summary
Dynamic Store Manager with extensive experience at Walgreens, excelling in inventory management and team leadership. Proven track record of enhancing customer satisfaction through effective training and strategic merchandising. Strong problem-solving skills and a commitment to operational efficiency drive sales growth and foster a positive team environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
09.2023 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, implementing effective stock control measures to minimize waste.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Developed and executed strategic merchandising plans to optimize product visibility.
Shift Leader
Walgreens
11.2017 - 05.2022
- Supervised team operations to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures and best practices for customer service.
- Managed inventory levels and conducted regular stock audits to maintain product availability.
- Implemented process improvements to enhance service speed and customer satisfaction.
- Assisted in scheduling shifts and delegating responsibilities among team members effectively.
- Monitored performance metrics to identify areas for improvement within the team operations.
- Resolved customer complaints promptly, ensuring a positive experience and fostering loyalty.
- Coordinated training sessions that improved staff skills and knowledge of products offered.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Pharmacy Technician
Walgreens
07.2017 - 11.2017
- Dispensed medications accurately while adhering to safety protocols and regulatory compliance.
- Assisted pharmacists in preparing prescriptions, ensuring timely service for patients.
- Managed inventory levels, conducting regular stock checks to maintain optimal supply.
- Trained new pharmacy staff on operational procedures and customer interaction techniques.
- Implemented process improvements that enhanced workflow efficiency within the pharmacy.
- Collaborated with healthcare professionals to address patient medication inquiries and concerns.
- Maintained records of medication dispensation, ensuring compliance with state regulations.
- Provided exceptional customer service by addressing patient needs and resolving issues promptly.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Cashier
Walgreens
11.2015 - 07.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistency in financial reporting.
- Assisted customers with inquiries, providing knowledgeable product information and support.
- Collaborated with team members to optimize store layout for improved customer experience.
- Trained new cashiers on operational procedures and customer service best practices.
- Monitored inventory levels, assisting in restocking shelves to enhance product availability.
- Implemented promotional displays, contributing to increased sales during special events.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
Cashier
Cracker Barrell
07.2015 - 11.2015
- Enhanced shopping experience, provided product information and location assistance.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved efficiency, organized checkout area for optimal workflow.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Increased sales of promotional items by informing customers about current offers.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Host
Cracker Barrell
07.2013 - 11.2015
- Greeted and seated guests, managing wait times efficiently to enhance customer experience.
- Coordinated reservations and special requests, ensuring smooth dining operations and guest satisfaction.
- Trained new hosts on company standards, fostering a collaborative team environment.
- Monitored dining area for cleanliness and readiness, maintaining high service standards throughout shifts.
- Assisted in managing guest flow during peak hours, optimizing seating arrangements for efficiency.
- Provided timely support to servers and kitchen staff, enhancing overall operational effectiveness.
- Implemented suggestions to improve host workflows, contributing to streamlined processes and better service delivery.
- Led team meetings to discuss service enhancements and address operational challenges collaboratively.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
High School Diploma -
Fox Senior High School
Arnold, MO05.2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Operations
- Order management
- Sales strategies
- Team development
- Retail sales techniques
- Product merchandising
- Payroll management
- Sales professional
- Customer response
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Operational efficiency
- Inventory oversight
- Loss prevention procedures
- Retail merchandise quality standards
- Strategic planning
- Sales analysis
- Performance reviews
- Sales coaching
- Maximizing profitability
- Pricing strategies
- Flexible schedule
- Sales promotions
- Leading staff meetings
- Vendor management
- Merchandise planning
- Delegating work
- Advertising and marketing
- Personnel development
- Project management
- Marketing and promotions
- Special events
- Competitor monitoring
- Operations oversight
- Employee terminations
- Talent recruitment
- Culture development
- Process improvements
- Hourly shift management
- Risk management
- Promotional planning
- Budget development
- Database management
- Systems and software expertise
- Financial operations management
- Security system monitoring
Certification
CPR
Timeline
Store Manager
Walgreens
09.2023 - Current
Shift Leader
Walgreens
11.2017 - 05.2022
Pharmacy Technician
Walgreens
07.2017 - 11.2017
Cashier
Walgreens
11.2015 - 07.2017
Cashier
Cracker Barrell
07.2015 - 11.2015
Host
Cracker Barrell
07.2013 - 11.2015
High School Diploma -
Fox Senior High School