Trinty Shores
Kansas City
Summary
Adept at managing high-stress situations, I enhanced customer loyalty at Spectrum Mobile through empathetic dispute resolution. Skilled in critical thinking and data entry, my role as Account Manager at Midwest Auto Finance led to increased client satisfaction and efficient asset recovery, showcasing my ability to build strong relationships and resolve complex issues effectively. I excel in customer service and critical thinking, adeptly managing high-stress situations to enhance customer loyalty. My expertise spans across diverse roles, significantly improving client satisfaction and operational efficiency. Skilled in data entry and problem resolution, I consistently achieve and surpass targets.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Spectrum Mobile
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Assisted customers remotely via phone or email when in-person repairs were not feasible or practical.
- Developed expertise in repairing diverse mobile devices, including smartphones, tablets, and wearables from various brands.
Account Manager
Midwest Auto Finance
12.2022 - 07.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
- Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.
Loan Processor
Centrinex
02.2022 - 12.2022
- Worked with customers via telephone and chat to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Loader and Unloader
United Parcel Service, UPS
08.2021 - 02.2022
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
Assistant Manager
Family Dollar
03.2021 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Polytechnic High School
Fort Worth, TX06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Order processing
Timeline
Customer Service Representative
Spectrum Mobile
07.2024 - Current
Account Manager
Midwest Auto Finance
12.2022 - 07.2024
Loan Processor
Centrinex
02.2022 - 12.2022
Loader and Unloader
United Parcel Service, UPS
08.2021 - 02.2022
Assistant Manager
Family Dollar
03.2021 - 08.2021
High School Diploma -
Polytechnic High School
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