Trinity Cotton
Portageville
Summary
Dynamic Store Manager at Casey’s General Stores with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and customer relations, I successfully trained staff and optimized inventory management, resulting in improved store performance and a welcoming environment for all customers.
Overview
8
8
years of professional experience
Work History
Store Manager
Casey’s General Stores
Portageville Missouri
09.2024 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Managed inventory levels, implemented stock rotation, and minimized product loss.
- Trained and mentored staff on customer service best practices and operational standards.
- Developed staff schedules to optimize labor costs while meeting customer demand.
- Enhanced store presentation by maintaining visual merchandising standards and promotional displays.
- Conducted regular audits of cash handling procedures to ensure accuracy and security.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Direct Support Caregiver
Family Matters
New Madrid, MO
10.2022 - 01.2024
- Assisted individuals with daily living activities to promote independence and well-being.
- Developed and implemented personalized care plans tailored to individual needs.
- Monitored clients' physical and emotional health, reporting changes to appropriate staff.
- Facilitated social activities, enhancing client engagement and community integration.
Pool Care Specialist
Bennetts Pools and Spa
Malden, MO
05.2018 - 08.2021
- Assisted customers in selecting appropriate pool and spa products based on individual needs.
- Provided routine maintenance support for pool and spa equipment, ensuring optimal performance.
- Educated clients on product usage and safety protocols to enhance customer satisfaction.
- Coordinated scheduling for service appointments, enhancing operational efficiency.
Education
High School Diploma -
Malden High School
Malden, MO05.2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store Operations
- Customer Service Management
- Good Communication Skills
Timeline
Store Manager
Casey’s General Stores
09.2024 - Current
Direct Support Caregiver
Family Matters
10.2022 - 01.2024
Pool Care Specialist
Bennetts Pools and Spa
05.2018 - 08.2021
High School Diploma -
Malden High School