Trinika Owens
St Louis
Summary
Detail-oriented professional with extensive experience in healthcare and customer service. Proficient in problem-solving, multitasking, and team collaboration, contributing to streamlined operations and enhanced patient satisfaction in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Patient Access Service Representative
SSM Health Saint Louis University Hospital
St Louis, MO
04.2025 - Current
- Respond to patient inquiries, providing clear information about appointments
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collect and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Facilitated patient check-in processes, enhancing operational efficiency and reducing wait times.
Lead Store Associate
Cashmere Cleaners
St Louis, MO
01.2023 - 03.2025
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Sorted and categorized clothing based on fabric type and cleaning requirements.
- Assisted customers with inquiries and provided recommendations on garment care.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Open and closed Stores
Pallet Jack Operator
Temp Agency
St Louis, MO
06.2022 - 12.2022
- Operated pallet jacks to transport goods efficiently throughout warehouse.
- Maintained safety protocols during loading and unloading processes.
- Conducted regular equipment inspections to ensure operational reliability.
- Assisted in training new staff on safe pallet jack operation techniques.
- Verified label displays for accuracy of box content.
Remote Claims Representative
UnitedHealth Group
St Louis, MO
08.2009 - 11.2019
- Examine submitted claims for accuracy, completeness, and compliance with benefit rules. Identify discrepancies, coding errors, or missing information.
- checking claim status, submitting or updating claims, and resolving payment issues
- Quote member coverage, copays, coinsurance, and deductibles to Providers.
- Maintain accurate records of all provider interactions and communications; adhere to HIPAA and company confidentiality policies.
- Handle 100-140 inbound calls in a timely and accurate manner
Loan Appraiser
Wells Fargo
St Louis, MO
01.2007 - 06.2009
- Evaluated property values using comprehensive market analysis and appraisal methodologies.
- Collaborated with loan officers and underwriters for seamless communication and efficient loan processing.
- Reviewed and approved appraisal reports ensuring compliance with regulatory standards.
Personal Banker
U.S. Bank
St Louis, MO
04.1999 - 11.2006
- Processed loan applications, ensuring compliance with bank policies and regulations.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Process teller-related duties such as deposits, withdrawals, loan payments, Lockbox assistance
- Led customer consultations to assess financial needs and recommend suitable banking products.
Education
High School Diploma -
Jennings High School
St Louis, MO05-1995
Skills
- Insurance verification
- Medical terminology
- Appointment scheduling
- Eligibility determination
- Healthcare systems
- Problem-solving
- Multitasking and organization
- HIPAA compliance
- Patient check-in
- Registration and admissions
- Electronic health records
Timeline
Patient Access Service Representative
SSM Health Saint Louis University Hospital
04.2025 - Current
Lead Store Associate
Cashmere Cleaners
01.2023 - 03.2025
Pallet Jack Operator
Temp Agency
06.2022 - 12.2022
Remote Claims Representative
UnitedHealth Group
08.2009 - 11.2019
Loan Appraiser
Wells Fargo
01.2007 - 06.2009
Personal Banker
U.S. Bank
04.1999 - 11.2006
High School Diploma -
Jennings High School