Trina Jones
Kansas City
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Hotel Phillips
Downtown Kansas City Mo
10.2025 - Current
- Greeted and assisted guests with check-in and check-out procedures, ensuring a welcoming experience.
- Managed phone inquiries, providing information on hotel services and local attractions efficiently.
- Coordinated room assignments and reservations using property management software to optimize occupancy.
- Handled guest requests and complaints promptly, contributing to overall customer satisfaction.
Customer Service Representative
Spectrum
Overland Park, KS
02.2024 - 10.2025
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted customers with account management, billing questions, and service upgrades.
- Collaborated with team members to streamline processes for improved customer satisfaction.
- Documented customer interactions in CRM system, ensuring accurate record-keeping and follow-up.
Health Care Aide
Compassionate Care Home Health Services
Raytown, MO
09.2022 - 07.2024
- Assisted clients with daily living activities, enhancing comfort and promoting independence.
- Administered medication and monitored vital signs, ensuring patient safety and compliance with care plans.
- Collaborated with healthcare professionals to develop personalized care strategies for individual client needs.
- Provided emotional support and companionship, fostering a positive environment for clients and families.
Education
High School Diploma -
Taylor High School
Houston, TXSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
- Hospitality services
- Work prioritization
- Guest relations
- Mail sorting
- Multitasking and organization
- Email correspondence
- Call answering and routing
- Visitor and customer relations
Timeline
Front Desk Receptionist
Hotel Phillips
10.2025 - Current
Customer Service Representative
Spectrum
02.2024 - 10.2025
Health Care Aide
Compassionate Care Home Health Services
09.2022 - 07.2024
High School Diploma -
Taylor High School