Tricia Nugen
Kansas City
Summary
Strategic Information Technology Director skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 20-year record of building positive relationships with internal and external stakeholders.
Overview
16
16
years of professional experience
Work History
IT Director Menorah Medical Center
HCA Healthcare Inc.
04.2023 - Current
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
- Fostered a culture of continuous improvement within the IT department through ongoing professional development opportunities for staff members.
- Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Associate IT Director
HCA
05.2022 - 04.2023
- Overseeing all technology operations within Facility
- Executing process improvements and efficiencies
- Utilized analytical data to identify incident trends
- From this discovery implemented proactive rounding in the facility which in turn decreased incidents by 15%
- Inventory Management
- Project Management
- Financial Acumen Awareness
- Strategic Planning
- Team Relations and Operational management
Physician Services Technical Manager
HCA
05.2022 - 10.2022
- Leading team through implementations, divestitures and new clinic set up
- Communication with leadership
- Project Management
- Improved Employee Engagement for 2022 by 15
Physician Services Support Manager
HCA
04.2019 - 10.2022
- Responsible for leading team responsible for Facility Provider On boarding
- Meet quality metrics and guidelines for patient safety
- Ensure Press Ganey scores increase in provider experience with new physicians
- Grow Usage and Adoption of Provider mobile application in division by 25
Lead EMR Analyst
HCA
04.2008 - 04.2019
- Responsible for Enterprise-wide scheduling of all new employee and provider onboarding
- Educate clinics in efforts to maintain compliance of quality metrics and patient safety
- Executive Level Informatics Meetings and Education Monthly
- Incident Management
Education
MBA -
Northwest Missouri State University
Merryville, MO05.2023
Diversity Equity And Inclusion
Michigan State University
East Lansing, MI05.2023
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ01.2020
Skills
- Excellent Communication Leadership Compliance IT Infrastructure Knowledge
- Analytical Problem-Solving Project Management Strategic Planning Technical Process Improvement
- Technical Knowledge Disaster Recovery Planning Customer Service Adaptability
- Innovative Executive Presence Strong Financial Acumen Critical Incident Management
Timeline
IT Director Menorah Medical Center
HCA Healthcare Inc.
04.2023 - Current
Associate IT Director
HCA
05.2022 - 04.2023
Physician Services Technical Manager
HCA
05.2022 - 10.2022
Physician Services Support Manager
HCA
04.2019 - 10.2022
Lead EMR Analyst
HCA
04.2008 - 04.2019
MBA -
Northwest Missouri State University
Diversity Equity And Inclusion
Michigan State University
Bachelor of Science - Health Administration
University of Phoenix
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