Triana Alvarez
Laredo, Texas
Summary
Proven leader in sales and customer service, excelling in team management and cross-selling techniques. Spearheaded initiatives that consistently exceeded sales targets, fostering professional growth among associates. Demonstrated flexibility and exceptional people skills, enhancing customer satisfaction and loyalty. Achieved remarkable sales results by leveraging in-depth product knowledge and customer engagement strategies.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Sales Lead
Pandora Jewelry
04.2022 - 03.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
Cashier/Student Food Service Worker
Aramark
08.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Facilitated collaborative team efforts within the cafeteria environment, working closely with fellow Student Food Service Workers and kitchen staff to ensure smooth operations.
- Handled high-pressure situations calmly during busy mealtimes, maintaining a professional demeanor and ensuring students were served promptly.
Front Desk Student Assistant
UTSA John Peace Library
08.2021 - 03.2022
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
Sales Assistant
Michael Kors
10.2020 - 12.2020
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
Bachelor of Science - Cyber Security
University of Texas At San Antonio
San Antonio, TX05.2026
Associate of Arts - Interdisciplinary Studies
Laredo College
Laredo, TX05.2021
Skills
- Cross-selling techniques
- Stockroom Management
- Opening and closing procedures
- Team Management
- Customer Service
- Excellent people skills
- Cash Handling
- Customer Retention
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Lead
Pandora Jewelry
04.2022 - 03.2024
Cashier/Student Food Service Worker
Aramark
08.2021 - 03.2022
Front Desk Student Assistant
UTSA John Peace Library
08.2021 - 03.2022
Sales Assistant
Michael Kors
10.2020 - 12.2020
Bachelor of Science - Cyber Security
University of Texas At San Antonio
Associate of Arts - Interdisciplinary Studies
Laredo College
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