Trever Vahsholtz
Kansas City
Summary
Accomplished pharmacy manager known for strong leadership and operational efficiency. Experience in managing multi-disciplinary teams and implementing process improvements that enhance service delivery and compliance readiness.
Overview
4
4
years of professional experience
Work History
Manager, Pharmacy Services
AlignRx
Edmond
09.2025 - Current
- Lead multi-function pharmacy services teams including Provider Relations, Customer Support, Enrollment, RxProtect, and reconciliation support.
- Manage and support a 12+ person team through structured scheduling, phone queue coverage, coaching, and training initiatives.
- Serve as operational lead for the Medicare Transaction Facilitator (MTF) outreach campaign, ensuring accurate TPSE selections and payment/remittance alignment.
- Act as primary escalation point for complex PBM issues including payment discrepancies, audits, and OptumRx Reverse & Rebill recoupment resolution.
- Partner with Finance, Legal, Government Affairs, IT, and PBM account executives to resolve high-risk issues and maintain regulatory compliance.
- Develop and maintain SOPs, FAQs, call-handling guides, and documentation standards to ensure consistency and audit readiness.
- Prepare leadership-level summaries on operational risks, escalations, and network trends.
- Improve workflows through standardized documentation, routing protocols, and team huddles, increasing efficiency and service quality.
Manager, Pharmacy Operations
Pharmacy First
Overland Park
02.2024 - 09.2025
- Lead day-to-day operations across Provider Relations, Customer Support, Enrollment, and RxProtect functions.
- Manage and coach a multi-disciplinary pharmacy services team, ensuring performance standards and phone coverage are consistently met.
- Serve as escalation point for complex PBM, payer, and pharmacy issues including audits, payment discrepancies, and recoupments.
- Lead large-scale initiatives such as Medicare Transaction Facilitator (MTF) outreach and enrollment validation.
- Partner cross-functionally with Finance, Legal, Compliance, IT, and PBM account executives to resolve operational and regulatory issues.
- Develop and maintain SOPs, training materials, and documentation standards to improve efficiency and audit readiness.
Pharmacy Operations Manager
Walgreens
Kansas City
09.2021 - 02.2024
- Managed pharmacy operations to ensure compliance with regulations and safety standards.
- Supervised pharmacy staff, providing training and mentorship for skill development.
- Implemented new workflows to enhance efficiency and improve customer service experiences.
- Coordinated medication inventory management to optimize stock levels and reduce waste.
- Created reports summarizing key performance metrics related to pharmacy operations.
Education
MBA - Business Administration And Management
Emporia State University
Emporia, KS12-2021
Bachelor of Science - Communication
Emporia State University
Emporia, KS12-2018
Skills
- Cross-functional collaboration
- Process improvement
- Team leadership
- Effective communication
- Conflict resolution
Timeline
Manager, Pharmacy Services
AlignRx
09.2025 - Current
Manager, Pharmacy Operations
Pharmacy First
02.2024 - 09.2025
Pharmacy Operations Manager
Walgreens
09.2021 - 02.2024
MBA - Business Administration And Management
Emporia State University
Bachelor of Science - Communication
Emporia State University