Trever Carson
Villa Ridge
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Dispatch Manager
Climate Express
01.2025 - Current
- Monitored and tracked dispatch communication systems.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Reported to management operational activities and maintained current records.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Evaluated current operational processes to help develop, implement and improve practices.
- Monitored vehicle locations to coordinate timely arrivals.
Owner
Premier Flooring LLC
08.2023 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
Service Consultant
Audi Creve Coeur
10.2022 - 01.2024
- Have the ability to have personable and informative conversations with customers.
- Ability to keep multiple customers informed of the status of their vehicles at all times.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Ability to be very mechanically inclined to explain repairs to customers.
- Keep up to date on all vehicle recalls and warranty claims.
- Correspond with technicians on multiple customer vehicles at a time.
- Write up all purchase orders and document precise calculations on all customer documents.
- Documented payment details and personal information on customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Manager
Gateway Car Connection
06.2020 - 10.2022
- Continuously have excellent product knowledge of current inventory
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coordinating the logistics and monitoring the shipping status of sold trucks all over the United States including Alaska and Hawaii
- Monitoring Central Dispatch for incoming and outgoing inventory
- Create trusting relationship with customers and provide all information regarding the truck they are interested
- Explain in detail what all is done when the truck gets serviced by our techs
- Write up all sales orders and calculate shipping fees
- Explain and help walk through financing options
- Keep every conversation documented and organized
- Make sure every customer is kept informed at all times with the sales process
- Come up with solutions to better the dealership and sales process
- Follow up with customers to ensure they are happy with their purchase
Heavy Duty and Medium Duty Truck Sales Manager
Jenkins Diesel Power
01.2016 - 05.2020
- Generate sales by prospecting new customers
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to explain sales opportunities.
- Coordinating the logistics and monitoring the shipping of sold trucks all over the United States
- Maintain positive relationships with past customers
- Experienced in calculating F.E.T, truck costs, warranties, and writing sales orders
- Evaluate value of trade in trucks
- Proficient in using SpecPro and Ispec
- Coordinating trade in trucks to get ready for sale
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Facilitated business by implementing practical networking techniques.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Take pictures of trucks to be put on the website, Truck Paper, and Commercial Truck Trader
Business Development and Project Coordinator
Marketing Management Group
04.2014 - 01.2016
- Created Sales Blitz Programs for Isuzu, Peterbilt, International, and Western Star Dealerships
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Wrote debrief programs using Microsoft Excel for truck dealerships with all the information generated by sales calls
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
- Made sales calls to potential customers for dealerships generating informational sales leads
- Received Isuzu Training Certification
Education
Associates Degree - Business Administration
East Central College
Marketing
The University of Missouri
Columbia, MOSales Professional Sales Certification - undefined
Western Star New Truck
Intermediate and Advanced Courses - undefined
Sandler Sales Training
Precision Truck Training Certification - undefined
Truck Marketing Institute
Sales Associate Certification - Used Truck
Daimler
Sales Professional Certification - Used Truck
Daimler
Account Manager Certification - Commercial
Ford
Sales Master Certification - Commercial
Ford
Sales Consultant Certification - undefined
Ford
High School -
Troy Buchanan High School
01.2006
Skills
- Proficient in McLeod Software
- Employee performance reviews
- Fleet dispatching
- Workflow planning
- Route planning expertise
- Schedule coordination
- Mileage logging
- Trailer exchange management
- Daily reports
Association Memberships
- Missouri Forrest Product Association
- Missouri Dump Truck Association
- Springfield Contractors Association
Accomplished Business Courses
- Accounting 1 & 2
- Personal and Family Finance
- Advertising
- Supervision
- Marketing
- Business Administration
- Financial Counseling
- Contemporary Business Practices
- Microeconomics and Macroeconomics
- Commercial Sales
Timeline
Dispatch Manager
Climate Express
01.2025 - Current
Owner
Premier Flooring LLC
08.2023 - Current
Service Consultant
Audi Creve Coeur
10.2022 - 01.2024
Sales Manager
Gateway Car Connection
06.2020 - 10.2022
Heavy Duty and Medium Duty Truck Sales Manager
Jenkins Diesel Power
01.2016 - 05.2020
Business Development and Project Coordinator
Marketing Management Group
04.2014 - 01.2016
Sales Professional Sales Certification - undefined
Western Star New Truck
Intermediate and Advanced Courses - undefined
Sandler Sales Training
Precision Truck Training Certification - undefined
Truck Marketing Institute
Sales Associate Certification - Used Truck
Daimler
Sales Professional Certification - Used Truck
Daimler
Account Manager Certification - Commercial
Ford
Sales Master Certification - Commercial
Ford
Sales Consultant Certification - undefined
Ford
Associates Degree - Business Administration
East Central College
Marketing
The University of Missouri
High School -
Troy Buchanan High School
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