Trenton Roetto
Springfield
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, customer relationship management systems, and electrical work.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Andy’s Frozen Custard
Springfield
09.2024 - Current
- Oversee daily operations, ensuring smooth workflow and optimal guest experience.
- Maintain high standards of food quality, presentation, and service consistency.
- Manage inventory, including ordering, tracking, and minimizing waste to control costs.
- Hire, and train new employees on procedures, customer service, and company policies.
- Supervise, motivate, and coach team members to achieve performance goals.
- Resolve guest complaints promptly and professionally, maintaining customer satisfaction.
- Ensure compliance with health, safety, and sanitation regulations.
- Assist in daily financial reporting and monitor cash handling procedures.
Inside Sales Associate/Office Manager
Allstate Insurance
Nixa
08.2023 - 08.2024
- Managed client accounts to ensure satisfaction and retention through personalized service.
- Developed and maintained strong relationships with clients, resulting in increased referrals.
- Conducted needs assessments to recommend suitable insurance products for clients' requirements.
- Utilized CRM software to track leads, follow-ups, and client interactions effectively.
- Collaborated with team members to streamline sales processes, enhancing overall efficiency.
- Enhanced product knowledge continuously, staying updated on industry trends and competitors'' offerings to provide expert advice to clients.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Handled inbound prospect calls to provide knowledge on policies, answer questions and resolve insurance hesitations.
- Work closely with claims team to ensure clients experience is smooth and stress free.
Electrician’s apprentice
Bill’s Electric
Springfield
08.2021 - 07.2023
- Assisted electricians in installing and maintaining electrical systems and equipment.
- Followed safety protocols while handling tools and working on job sites.
- Conducted routine inspections of electrical installations to ensure compliance with standards.
- Reduced downtime by promptly addressing and repairing wiring faults and malfunctions.
- Contributed to successful project completions by providing assistance during system testing phases under the guidance of senior electricians.
- Assisted in the installation of electrical systems for multiple commercial and industrial projects, ensuring proper functioning.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Education
Diploma -
Republic High School
Republic05-2018
Skills
- Customer service
- Accountability
- Punctuality
- Attentiveness
- Time Management
- Communication
- Troubleshooting
- Sales strategies
- Adaptability
- Problem-solving
- Workload management
- Customer relationship management (CRM)
LANGUAGES
English
Timeline
Assistant Manager
Andy’s Frozen Custard
09.2024 - Current
Inside Sales Associate/Office Manager
Allstate Insurance
08.2023 - 08.2024
Electrician’s apprentice
Bill’s Electric
08.2021 - 07.2023
Diploma -
Republic High School